Medical Equipment Driver & Customer Service

Rotech Healthcare Inc.; Mifflinburg (PA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Generous paid time off

Overtime pay

401(k) and medical coverage

Job summary

Rotech Healthcare Inc. is seeking a dedicated customer service technician in Mifflinburg, Pennsylvania. This role involves the delivery, setup, and maintenance of medical equipment and supplies while providing customer service to patients and caregivers over the phone and in-person.

The ideal candidate must have a high school diploma or GED, with preferred experience in medical equipment. The position offers generous benefits, including paid time off and medical coverage.

Qualifications

• Background check and drug screen required.
• Experience with medical equipment is preferred.
• One year of related work experience is preferred.

Responsibilities

• Deliver, set up, and maintain medical equipment and oxygen.
• Provide customer service over the phone and in-person.
• Educate patients and caregivers on equipment use.

Skills

Effective communication in English

Multi-tasking

Attention to detail

Self-motivation

Education

High school diploma or GED equivalent

Tools

Microsoft applications (Outlook, Word, Excel)

Fax machine

Job description

Job Summary

We are seeking a dedicated customer service technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and instruction to patients and/or caregivers concerning proper use and maintenance of equipment. You are also responsible for providing customer service over the phone and in-person to patients and referral sources.

Essential Job Duties and Responsibilities

• Adheres to company policies and procedures in regards to using personnel protective safety equipment
• Assists with updating respiratory grid
• Available for on-call assignments as needed
• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
• Coordinates verification of Medicare, Medicaid, and private insurance coverage information
• Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
• Maintains assigned company vehicle in a clean and safe working condition
• Maintains referral log
• Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
• Monitors office supplies
• Observes additional needs that the patient may have and reports same during morning meeting
• Prepares CMNs/SOPs for Sales Reps and documents on tracking log
• Prepares complete and accurate files for Billing Department
• Prepares tickets for daily routes
• Provides service for walk-in patients
• Reports equipment hazards and/or product incidents as required
• Works with location personnel to coordinate deliveries
• Ability to work cooperatively with others
• Deal politely with patients and referral sources
• Manage several tasks at once
• Performs other duties as assigned

Travel

• Travel via company/personal vehicle required to patient’s homes for set‑ups and recurring delivery
• Use of a personal vehicle may be required for deliveries; all miles driven for company purposes will be eligible mileage reimbursement

Qualifications

• Employment is contingent on
  • Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
  • Drug screen (when applicable for the position)
  • Compliance with healthcare facility credentialing process (when applicable for the position)
  • Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
• Required Education and/or Experience
  • High school diploma or GED equivalent, required
• Preferred Education and/or Experience
  • Experience with medical equipment, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred

Skills and Competencies

• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non‑verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi‑task along with attention to detail
• Self‑motivation, organized, time‑management and deductive problem solving skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet
• Mechanically inclined for the repair and troubleshooting of equipment
• Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
• Understands use of all applicable home respiratory equipment and supplies

Physical Demands

• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork
• Requires lifting (minimum of 65 pounds) and transporting of patient equipment
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires driving a company/personal vehicle for the majority of the workday
• Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy
  • Medical Evaluation and Fit Testing Compliance in a timely manner
  • Annual Recertification
  • Keep face clean‑shaven to ensure N95 Mask face‑seal protection per OSHA guidelines

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non‑exempt positions (as applicable)
• Bonus and incentive opportunities
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.