Medical Equipment Driver & Customer Service

Rotech Healthcare Inc.; Lawton (OK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Generous paid time off

Medical, prescription, dental, and vision coverage

401(k), HSA, and FSA/Dependent Care FSA

Job summary

Rotech Healthcare Inc. in Lawton, Oklahoma, is seeking a dedicated Customer Service Technician. This role includes delivery, set-up, and maintenance of medical equipment, as well as instructing patients on proper use. Responsibilities also involve customer service, paperwork completion, and coordinating insurance verification. Candidates should have a high school diploma and ideally, experience with medical equipment. The position offers generous paid time off, overtime pay, and various health benefits.

Qualifications

• Experience with medical equipment preferred.
• One year of related work experience preferred.
• Must have valid driver's license with clean driving record.

Responsibilities

• Deliver and maintain medical equipment and educate patients.
• Complete necessary delivery forms and paperwork.
• Perform equipment setup and verification of insurance coverage.

Skills

Mathematical calculations

Effective communication in English

Multi-tasking

Self-motivation

Education

High school diploma or GED equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Office equipment

Job description

About Rotech

Rotech Healthcare Inc is a national leader in medical equipment including ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, we empower patients to manage their health from the comfort of home.

Overview and Responsibilities

We are seeking a dedicated Customer Service Technician to join our team. In this position, you will be responsible for the delivery, set‑up, and maintenance of medical equipment and supplies, and for instructing patients and/or caregivers on proper use and maintenance. You will also provide customer service over the phone and in‑person to patients and referral sources.

Essential Job Duties and Responsibilities

• Adheres to company policies and procedures regarding the use of personal protective equipment.
• Assists with updating respiratory grid.
• Available for on‑call assignments as needed.
• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests, logs, patient care instructions, route sheets, etc.
• Coordinates verification of Medicare, Medicaid, and private insurance coverage information.
• Delivers, sets up, and maintains equipment at the delivery address using company or personal vehicle.
• Develops and maintains working knowledge of current products, services, and applicable governmental regulations.
• Educates the patient or caregiver on the safe use and maintenance of delivered items.
• Maintains assigned company vehicle in a clean and safe working condition.
• Maintains referral log.
• Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data entry into IMBS, printing tickets, assembling charts, and processing paperwork.
• Monitors office supplies.
• Observes additional needs that the patient may have and reports same during morning meeting.
• Prepares CMNs/SOPs for Sales Reps and documents on tracking log.
• Prepares complete and accurate files for Billing Department.
• Prepares tickets for daily routes.
• Provides service for walk‑in patients.
• Reports equipment hazards and/or product incidents as required.
• Works with location personnel to coordinate deliveries.
• Ability to work cooperatively with others.
• Deal politely with patients and referral sources.
• Manage several tasks at once.
• Performs other duties as assigned.

Travel

• Travel via company or personal vehicle required to patients’ homes for set‑ups and recurring delivery.
• Use of a personal vehicle may be required for deliveries; all miles driven for company purposes will be eligible for mileage reimbursement.

Qualifications

Employment is contingent on

• Background check (company‑wide). Results will not be used automatically to disqualify individuals; an individualized assessment will be conducted in accordance with applicable laws.
• Drug screen (when applicable for the position).
• Compliance with healthcare facility credentialing process (when applicable for the position).
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position).

Required Education and/or Experience

• High school diploma or GED equivalent, required.

Preferred Education and/or Experience

• Experience with medical equipment, preferred.
• One year of related work experience, preferred.
• Medical terminology, preferred.

Skills and Competencies

• Accurately perform simple mathematical calculations.
• Effectively communicate in English, both oral and written.
• Interpret a variety of communications (verbal, non‑verbal, written, listening, and visual).
• Maintain confidentiality, discretion, and caution when handling sensitive information.
• Multi‑task with attention to detail.
• Self‑motivation, organized, time‑management, and deductive problem‑solving skills.
• Work independently and as part of a team.

Machines, Equipment and Technical Abilities

• Email transmission and communication.
• Internet navigation and research.
• Microsoft applications: Outlook, Word, and Excel.
• Office equipment: fax machine, copier, printer, phone, computer, and/or tablet.
• Mechanically inclined for the repair and troubleshooting of equipment.
• Successfully demonstrates loading, unloading, and proper tie‑down procedures as per company policy for transported cargo.
• Understands use of all applicable home respiratory equipment and supplies.

Physical Demands

• Lift and carry office equipment at times.
• Requires sitting, walking, standing, talking, and listening.
• Requires close vision for small print on computer and/or tablet and paperwork.
• Requires lifting (minimum of 65 pounds) and transporting patient equipment.
• Requires contact with patients and equipment with potential exposure to contagious pathogens.
• Requires driving a company or personal vehicle for the majority of the workday.
• Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy
  • Medical Evaluation and Fit Testing Compliance in a timely manner.
  • Annual Recertification.
  • Keep face clean‑shaven to ensure N95 mask face‑seal protection per OSHA guidelines.

Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non‑exempt positions (as applicable).
• Bonus and incentive opportunities.
• Car, mileage, and telephone reimbursement (as applicable).
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs.
• Hepatitis B (HEPB) and TB vaccinations.

Equal Opportunity Employer

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.