Medical Equipment Driver & Customer Service

Rotech Healthcare; Cape Girardeau (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Rotech Healthcare is seeking a dedicated Customer Service Technician to deliver, set up, and maintain medical equipment and oxygen supplies. This role involves educating patients on equipment use and providing exceptional customer service. Join a leading company in home medical equipment and help improve patients' lives.

Benefits

Paid time off

Holidays

Overtime

Bonuses

Mileage reimbursement

Phone reimbursement

Insurance options

Retirement plans

Wellness programs

Qualifications

• High school diploma or GED required.
• Experience with medical equipment preferred.
• Employment contingent on background check and valid driver's license.

Responsibilities

• Deliver and set up medical equipment and oxygen.
• Educate patients and caregivers on proper equipment use.
• Provide customer service over the phone and in person.

Skills

Mathematical skills

Effective communication in English

Confidentiality and discretion

Attention to detail

Multitasking

Organization

Problem-solving skills

Ability to work independently

Ability to work in a team

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Medical Equipment Driver & Customer Service

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Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment.

Overview
Rotech Healthcare Inc. helps patients lead more comfortable and productive lives by engaging them in their care and empowering them to manage their health and treatment at home. We provide high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For more information, visit our company homepage.

Job Information

Job Summary

We are seeking a dedicated Customer Service Technician to join our team. The role involves delivery, setup, and maintenance of medical equipment, oxygen, and supplies, as well as instructing patients and caregivers on proper use and maintenance. The position also includes providing customer service over the phone and in person to patients and referral sources.

Essential Job Duties and Responsibilities

• Adhere to company policies regarding safety equipment
• Assist with updating respiratory grid
• Be available for on-call assignments as needed
• Complete delivery forms, invoices, work orders, and logs
• Verify insurance coverage
• Deliver and set up equipment using a vehicle
• Maintain knowledge of products and regulations
• Educate patients/caregivers on equipment use
• Maintain company vehicle
• Manage referral logs and paperwork
• Handle office supplies and patient needs
• Prepare documentation for billing
• Provide service for walk-in patients
• Report hazards or incidents
• Coordinate deliveries with location staff
• Perform other duties as assigned

Travel

• Travel to patients' homes for setup and deliveries using personal or company vehicle

Qualifications

Employment contingent on background check, drug screen, and valid driver's license with a clean record.

Education & Experience

• High school diploma or GED required
• Experience with medical equipment and medical terminology preferred

Skills & Competencies

• Mathematical skills
• Effective communication in English
• Confidentiality and discretion
• Attention to detail and multitasking
• Organization and problem-solving skills
• Ability to work independently and in a team

Technical Abilities

• Email and internet skills
• Proficiency in Microsoft Outlook, Word, Excel
• Use of office equipment
• Mechanical skills for equipment troubleshooting

Physical Demands

• Lift and carry equipment (up to 65 pounds)
• Sitting, walking, standing, talking, listening
• Close vision for reading small print
• Driving for majority of workday

Benefits

Includes paid time off, holidays, overtime, bonuses, mileage and phone reimbursement, insurance options, retirement plans, and wellness programs.

Make the right move and submit your resume today! Rotech is an equal opportunity employer.