Medical Equipment Delivery Driver (Boston Metro)

DJO Global; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading medical technology company is seeking a CPM Service Technician to join their Field Services Team in Massachusetts. This role involves delivering and setting up medical equipment in patients' homes, ensuring compliance with physician orders, and providing essential training and information to patients and caregivers. Candidates should have a passion for patient care, a valid driver's license, and at least one year of experience in customer service or patient care.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Vacation, Sick Leave, and Holidays

Qualifications

• Minimum 1 year of experience with patient care and/or customer service.
• General working knowledge of customer service-related practices required.
• Valid Driver's License and current automobile insurance required.

Responsibilities

• Delivers and performs set-up of required equipment in the patient's residence.
• Ensures that the equipment delivered is consistent with the prescribing physician's order.
• Provides appropriate information to the patient and/or caregiver related to the set-up and use of the equipment.

Skills

Customer Service

Patient Care

Durable Medical Equipment Knowledge

Education

High School Diploma or GED

Job description

Job Description:

At Enovis we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it.

Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself.

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title:
CPM Service Technician

Reports To:

Field Service Team Lead

Location:
Massachusetts Field

Business Unit:
Field Services - Bracing & Supports

Role Summary:
Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as a Medical Equipment Delivery Driver.

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

Key Responsibilities:

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.

• Delivers and performs set-up of required equipment in the patient's residence.
• Ensures that the equipment delivered to the patient is consistent with the prescribing physician's order and other identified patient needs, risks, and limitations of which Surgi-Care and Enovis are aware.
• Provides appropriate information to the patient and/or caregiver related to the set-up, features, routine use, troubleshooting, cleaning, and maintenance of the equipment.
• Verifies proper functioning of equipment.
• Ensures that the patient and/or caregiver are able to use all equipment and items provided safely and effectively in the settings of anticipated use.
• Verifies that the patient has received training and instructions on the use of the equipment and makes note in the patient record that such instruction was provided.
• Provides patients with essential contact information for rental equipment and options for patients to rent or purchase equipment, if applicable.
• Provides patients with information and telephone numbers for Customer Service assistance, including information regarding regular business hours, after-hours access, item repair, and emergency coverage.
• Ensures safe and clean transport of equipment and/or supplies to and from the client's home as required and in accordance with industry standards and applicable governmental regulations.
• Process all orders in a timely and accurate manner.
• Develops and maintains professional and technical knowledge by staying current on relevant home medical equipment (HME) and orthopedic products and services offered by both Enovis and Surgi-Care.
• Adheres to all Enovis policies, procedures, and guidelines, as well as OIG and government program (e.g., Medicare) regulations.
• Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.
• Other duties as assigned.

Minimum Basic Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or GED required.
• Minimum of 1 year of experience with patient care and/or customer service required.
• General working knowledge of customer service-related practices required.
• Previous experience or successful completion of factory training for home medical equipment (HME) preferred.
• Working knowledge of Durable Medical Equipment (DME) and orthotic products strongly preferred.
• Demonstrated patient care experience preferred.
• Must possess a valid Driver's License and current automobile insurance.
• Assumes on-call responsibilities during non-business hours, in accordance with Enovis policies.
• In-home equipment delivery and setting up are the requirements of this position and candidates should be aware of, as well as comfortable with, this requirement.

Travel

• Required to travel up to 90% of the time.
• Overnight travel is not required.
• Includes considerable time spent traveling in car to customer accounts as dictated by territory.
• Must be willing to travel to patient homes and various local clinic sites, using company-provided vehicles, upon request as dictated by territory.

Work Environment | Physical Demands:

• Field based (i.e., patient homes, physician's offices, hospitals, clinics, etc.).
• The noise level in the work environment is usually moderate.
• This job involves potential exposure to airborne and bloodborne pathogens.
• Physical Demands: Must frequently lift and/or move up to 60 pounds. Regularly required to stand; walk and talk or hear. Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. Deskwork requiring sitting, walking, using phone and computer.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.

"Creating better together". It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis? Discover the "why" behind our purpose, values and behaviors:
Our Enovis Purpose, Values and Behaviors on Vimeo

We offer a comprehensive benefits package which includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

ABOUT ENOVIS
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.

EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.For more information about Enovis, please visit www.enovis.com.

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.