Medical Director, Patient Experience - Primary Care

Henry Ford Health; Detroit (MI); On-site; USD 120,000 - 180,000; Part time

Job summary

Henry Ford Health is seeking a Medical Director of Patient Experience for the Henry Ford Medical Group. This physician leader will design, implement, and sustain a high-quality, patient-centered experience across primary care, in-person, virtual, and hybrid modalities.

Collaboration with clinical, operational, and administrative leaders is essential to embed best practices and measurable outcomes. The role emphasizes accessibility, empathy, and coordination of care, using data-driven insights to

Qualifications

• Candidates must be Henry Ford Medical Group providers.
• Prior leadership experience is preferred.

Responsibilities

• Strategic Leadership: design and execute a patient experience strategy across care settings.
• Quality & Performance Improvement: use CG-CAHPS, Press Ganey, and feedback to drive improvement.
• Engagement & Culture: champion patient-first culture and train staff on communication.
• Innovation & Integration: advance digital health tools and virtual visits across primary care.

Skills

Physician leadership

Leadership

Data-driven decision making

Communication

Job description

Henry Ford Health is seeking a Medical Director of Patient Experience for the Henry Ford Medical Group. This physician leader will design, implement, and sustain a high-quality, patient-centered experience across primary care, in-person, virtual, and hybrid modalities.

Collaboration with clinical, operational, and administrative leaders is essential to embed best practices and measurable outcomes. The role emphasizes accessibility, empathy, and coordination of care, using data-driven insights to