Medical Director (Contract)

Snowline Hospice; California; On-site; Full time

Job summary

An established industry player is seeking a Customer Experience Supervisor I to lead and inspire a team in delivering exceptional customer service. This role involves driving sales growth, coaching associates, and ensuring a seamless checkout experience. The ideal candidate will embrace a growth mindset, demonstrate strong leadership, and take accountability for customer satisfaction. With a competitive benefits package and a focus on inclusivity, this position offers an exciting opportunity to make a significant impact in a dynamic retail environment. Join a team that values teamwork and innovation, and help create memorable shopping experiences for diverse families.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) with Company Match

Employee Discounts

Qualifications

• Experience in customer service and sales management is essential.
• Strong leadership and coaching abilities are required.

Responsibilities

• Drive sales growth by leading and coaching associates on customer service.
• Manage cashier performance and ensure compliance with checkout standards.

Skills

Customer Service

Sales Management

Leadership

Coaching

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Point of Sale (POS) Systems

Mobile Point of Sale

Job description

Customer Experience Supervisor I - Valencia Town Center

Location : Santa Clarita, CA, United States

Job ID : 1104382

Job Type : Full-Time

Pay Range : $23.00 - $34.50

Date Updated : Sep 4, 2024

General Description

As the Customer Experience Supervisor I, you are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives, and delivering company checkout experience strategies.

Primary Responsibilities

• Customer Service & Sales : Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for outstanding customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards, and gift card programs.
• Cashier Performance : Trains, mentors, and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observes and ensures associates consistently follow and implement checkout experience processes. Monitors associate efficiency by utilizing Point of Sale productivity metrics.
• Line Management and Checkout Standards : Proactively shifts resources to checkouts based on observed fluctuations in store traffic. Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers, and Expeditor stations. Partners appropriately to stock all Impulse futures and to identify checkout supply needs.
• Human Resources / People Management : Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager. Coordinates the interview Talent Tryout process. Schedules and coordinates new hire orientations and training and administers ongoing associate training. Partners with the Sales Floor Supervisor and General Manager on training compliance. Reviews schedules and makes productive edits to further optimize resources.
• Performance Standards : Supportive of company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies

• Embraces a Growth Mindset : Proposes and initiates actions on new ideas that improve our product, stores, or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities.
• Thinks Critically : Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.
• Demonstrates Leadership : Creates an environment that fosters teamwork, recognizes others' accomplishments, and respects and values differences in the workplace.
• Takes Accountability : Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
• Implements with Excellence : Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.
• Drives Results : Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results.

What you get

If eligible, we offer a competitive benefits package including medical / dental / vision, term life insurance, paid vacation / holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise.

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value.