Medical Director, Clinician Experience

athenahealth; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

athenahealth seeks a Medical Director, Clinician Experience, to serve as the clinical expert in sales processes. This role involves crafting effective clinical solutions, developing robust workflows, and establishing strong relationships with physicians, all aimed at driving success within the sales team. The ideal candidate will have a Medical Degree and relevant clinical experience, along with outstanding communication skills. Join us in our mission to simplify healthcare through innovation.

Benefits

Commuter support

Employee assistance programs

Tuition assistance

Collaborative workspaces

Qualifications

• Medical Degree required.
• 2+ years of clinical/practice experience preferred.
• Proven ability to work in a fast-paced environment.

Responsibilities

• Acts as a clinical expert during the sales process.
• Develops best practice clinical workflow scenarios.
• Partners with sales team to influence deal strategies.

Skills

Excellent Communication Skills

Influencing Skills

Ability to manage multiple tasks

Education

Medical Degree

2+ years Clinical/Practice experience

Tools

Microsoft Office suite

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

The Medical Director, Clinician Experience is responsible for being the solution expert and providing comprehensive functionality, service and workflow knowledge during the sales process. This role serves as the clinical domain and industry expert for athenaOne and is responsible for creating and maintaining value driven presentations, clinical solution demonstrations, and maintaining up-to-date knowledge of industry trends and competitors. The Medical Director, Clinician Experience will also interact with other athenahealth teams providing solution expertise provide a voice of sales, influencing marketing materials and solution development. The Medical Director, Clinician Experience assists in developing clinical depth across the Company through advisory partnerships with the Client, Marketing, Operations and Product Organizations.

Job Responsibilities:

• Ability to t ravel required - ~50% - 60% (including occasional weekends).

• Serves as a prospect advocate who understands client’s current state and vision for future state.

• Provides in-depth clinical workflow, value, and feature and functionality knowledge of the solution during the sales process.

• Partners as a trusted advisor to the sales team, helping to form comprehensive strategies for each opportunity.

• Demonstrates the ability to influence deal strategy based on understanding of how to best position athena for success.

• Assist in the development and maintenance of best practice clinical workflow scenarios, combining impactful real-life scenarios with athena ’ s strongest positioning.

• Develops physician to physician relationships during sales process

• Participates in sales events such as tradeshows, roundtable events, regional meetings and user’s conference meetings

• Acts as a liaison from sales to other athenahealth stakeholders, such as marketing, clinical content, product development, regarding new industry trends, requirements and solution gaps.

• Support the sales demo environment by advocating and developing value-based specialty workflow that others can leverage

• Provide sales with general education regarding specialty needs, industry trends

• Work with other Solution Consultants on value selling, effective demonstration / presentation techniques, and other key responsibilities of the position.

Education & Experience Required:

• Medical Degree

• 2+ years Clinical/Practice experience

Typical Qualifications :

• Excellent Communication Skills – both verbal and written

• Ability to command a room of varied audiences in order to influence buyer’s perception of athena

• Proven sales presentation and demonstration skills

• Demonstrated ability to work in a fast-paced, deadline driven environment

• Proven ability to manage multiple tasks

• Proven self-starter, able to work autonomously and learn independently

• Experience with multi-tasking and project coordination

• Able to think on your feet, react quickly, and maintain composure in stressful situations.

• The ability to function collaboratively with a diverse team, both directing and taking direction.

• Apply creativity and judgment in developing new approaches and solutions.

• Supports and encourages the athenahealth value drivers.

• A team player who can also work independently and is a self-starter.

• Strong computer skills, including Microsoft Office suite

• Ability to work off-hours when required

For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:

California: https://www.athenahealth.com/salary-range/ca-nontech-director

Colorado: https://www.athenahealth.com/salary-range/co-nontech-director

New York: https://www.athenahealth.com/salary-range/ny-nontech-director

New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-director

Washington: https://www.athenahealth.com/salary-range/wa-nontech-director

Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-director

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity