Medical Device Complaint Trending Expert (Any Facility)

INTEGRA LIFESCIENCES SALES LLC; Princeton (NJ); On-site; USD 81,650 - 112,700; Full time

Job summary

INTEGRA LIFESCIENCES SALES LLC in Princeton, NJ is seeking a Medical Device Complaint Trending Expert responsible for the end-to-end development, execution, and oversight of complaint data trending. The role demands collaboration across multiple departments to ensure product quality and safety.

The ideal candidate will have a Bachelor's degree in a relevant field and 5–8 years of experience in complaint handling. Proficiency in statistical software and strong data analysis skills are essential. Salary range: $81,650.00 – $112,700.00 USD.

Qualifications

• 5–8 years of experience in medical device quality or complaint handling.
• Expertise in complaint trending and regulatory expectations.
• Strong analytical skills to interpret complex data sets.

Responsibilities

• Oversee execution of complaint trending and signal detection activities.
• Identify trends within complaints and create actionable insights.
• Develop and improve complaint trending methodologies.

Skills

Complaint trending

Signal detection

Data analysis

Statistical tools

Communication skills

Education

Bachelor’s degree in Engineering, Life Sciences, or related field

Tools

Minitab

PowerBI

Oracle

TrackWise

Microsoft Office

Job description

The Medical Device Complaint Trending Expert is responsible for the end-to-end development, execution, and oversight of complaint data trending and signal detection activities to ensure timely identification of product quality, safety, and compliance risks. This role serves as a subject matter expert (SME) for complaint analytics, statistical trending methodologies, and regulatory expectations related to post-market surveillance. The individual partners cross-functionally with Quality, Regulatory Affairs, Risk Management, R&D, Manufacturing, and Medical Safety to translate complex complaint data into actionable insights that support corrective and preventive actions (CAPA), regulatory submissions, and risk management decisions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work end to end complaint trending data and analysis
• Identify trends within complaints and differentiate between variation and signal
• Design, maintain, and continuously improve complaint trending methodologies aligned with regulatory and business risk principles
• Perform routine and ad hoc trending analyses to identify statistically significant signals, emerging risks, and adverse trends
• Apply appropriate statistical tools and data visualization techniques to evaluate complaint data across products, failure modes, and geographies
• Establish alert thresholds, escalation criteria, and signal validation processes
• Support inspections and audits with defensible trending analyses and documentation
• Author or review SOPs, work instructions, and templates related to trending and post-market surveillance
• Partner with Complaint Handling, CAPA, and Risk Management teams to translate trend signals into formal investigations and actions
• Collaborate with Medical Safety, Clinical, and Regulatory teams to evaluate patient safety and reporting impact
• Present trending results and risk assessments to management, governance boards, and quality review councils
• Serve as SME for complaint data systems and analytics tools (e.g., validated QMS systems, dashboards, and reporting platforms)
• Ensure data integrity, consistency, and traceability across complaint datasets
• Develop standardized dashboards, trend reports, and executive summaries
• Interpret and analyze complex data sets and clearly communicate findings to both technical and non-technical stakeholders
• Monitor industry best practices and regulatory guidance related to complaint trending and post-market surveillance
• Identify process improvements to enhance early signal detection, efficiency, and compliance
• Mentor and train colleagues on trending methodologies and regulatory rationale

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Engineering, Life Sciences, Biostatistics, Data Analytics, or a related field
• Minimum 5–8 years of experience in medical device quality, complaint handling, post-market surveillance, or safety analytics
• Demonstrated expertise in complaint trending, signal detection, and root cause analysis
• Strong knowledge of global medical device regulations (FDA, EU MDR, ISO standards)
• Advanced analytical and problem-solving skills with the ability to interpret complex data
• Excellent written and verbal communication skills
• 21CFR Parts803 and820 / QSR and QMSR EU MDR (Articles83-86) MDSAP and ISO13485 ISO13485 and14971 experience
• Experience presenting to internal leadership as well as regulators/auditors

PREFERRED QUALIFICATIONS

• Advanced degree (MS, MBA, or equivalent)
• Proficiency with statistical software or data visualization tools (e.g., Minitab, PowerBI, Oracle, TrackWise)
• Experience working with global complaint databases and high-volume product portfolios
• Strong oral and written English communication skills and effective interpersonal skills
• Experience in FDA-regulated environment
• Strong collaboration skills and experience working in a matrix environment
• Ability to multitask, prioritize and meet deadlines
• Proficiency in Microsoft Office (SharePoint, PowerPoint, Word, Excel, AdobeAcrobat, etc.) is required

Salary: $81,650.00 – $112,700.00 USD

Integra LifeSciences is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status. Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at [e-mail].