Medical Debt Collections Representative (Bilingual)

Fresenius Medical Care North America; Springfield (OR); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Collections Specialist to assist patients with outstanding payments. This remote opportunity offers a competitive salary, excellent benefits, and a supportive work environment. Ideal candidates will have a High School Diploma and experience in collections or customer service. Strong communication and multitasking skills are essential. The role requires working Monday to Friday, with flexibility in scheduling.

Benefits

Salary up to $24.50/hr

Monthly commission bonus program

Excellent benefits package

100% remote work

Qualifications

• 1-2 years of related experience in collections or customer service.
• Detail-oriented with strong analytical and organizational skills.
• Good interpersonal skills to work effectively in a team environment.

Responsibilities

• Assist patients in resolving outstanding payments.
• Identify and escalate problem accounts as necessary.
• Provide excellent customer service during all interactions.

Skills

Excellent oral and written communication skills

Strong general computer skills

Ability to multitask

Education

High School Diploma

Job description

Overview

Employer Industry: Medical Debt Collections

Why consider this job opportunity:

• Salary up to $24.50/hr based on experience and location
• Monthly commission bonus program available
• Excellent benefits package with opportunities for advancement
• 100% remote work position, offering flexibility
• Work within a stable and well-established company
• Shifts available Monday to Friday from 10 am to 7 pm CST

Responsibilities

• Assist patients in resolving outstanding payments from past due accounts
• Identify and escalate problem accounts as necessary
• Update patient records to reflect actions taken on accounts
• Achieve monthly department collection goals and maintain production standards
• Provide excellent customer service during all interactions while complying with company policies

Qualifications

• High School Diploma required
• 1-2 years of related experience in collections or customer service
• Ability to multitask across multiple technology channels
• Strong general computer skills, including proficiency in word processing, spreadsheets, and email applications
• Excellent oral and written communication skills for effective interaction with customers and management

Preferred Qualifications

• Transferable skills or experience in a similar role
• Detail-oriented with strong analytical and organizational skills
• Good interpersonal skills to work effectively in a team environment

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