Medical Debt Collections Representative (Bilingual)

Fresenius Medical Care North America; Mesa (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Collections Representative. This remote position offers a salary up to $24.50/hr based on experience. Responsibilities include assisting patients with outstanding payments, identifying problem accounts, and ensuring compliance with HIPAA regulations. Ideal candidates will have a High School diploma and 1-2 years of related experience in debt collections. The company provides a flexible work schedule and excellent benefits.

Benefits

Monthly commission bonus program

Excellent benefits

Flexible shifts

Qualifications

• 1-2 years of related experience in debt collections or a similar field.
• Strong general computer skills, including proficiency in word processing and spreadsheets.
• Ability to work effectively in a remote setting.

Responsibilities

• Assist patients in resolving outstanding payments on past due accounts.
• Identify problem accounts and escalate issues as appropriate.
• Maintain minimum production standards for collections.

Skills

Customer service skills

Multitasking abilities

Effective communication

Education

High School Diploma

Job description

Overview

Employer Industry: Medical Debt Collections

Why consider this job opportunity:

• Salary up to $24.50/hr, depending on experience and location
• Monthly commission bonus program
• Excellent benefits and potential for advancement within a large, stable industry leader
• 100% remote position, allowing work from home anywhere in the United States
• Competitive pay differential for bilingual English/Spanish speakers
• Flexible shifts available from Monday to Friday, 10am-7pm CST

Responsibilities

• Assist patients in resolving outstanding payments on past due accounts
• Identify problem accounts and escalate issues as appropriate
• Update patient records to reflect actions taken on accounts
• Achieve monthly department collection goals and maintain minimum production standards
• Provide excellent customer service during all interactions while complying with HIPAA regulations

Qualifications

• High School Diploma required
• 1-2 years of related experience in debt collections or a similar field
• Ability to multitask across various technology channels
• Strong general computer skills, including proficiency in word processing, spreadsheet, and email applications
• Excellent oral and written communication skills for effective interaction with customers and management

Preferred Qualifications

• Transferable skills and experience relevant to the position
• Detail-oriented with strong analytical and organizational skills
• Good interpersonal skills, with the ability to work well in a team environment

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