Medical Debt Collections Representative

Fresenius Medical Care North America; Denver (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a Customer Service Representative to assist patients with outstanding payments in a remote work environment. This role involves resolving accounts, achieving collection goals, and ensuring HIPAA compliance. Ideal candidates have a high school diploma and 1-2 years of related experience. The position offers a competitive hourly rate and monthly bonuses.

Benefits

Monthly commission bonus program

Excellent benefits

Supportive work environment

Qualifications

• 1-2 years of related experience required.
• Ability to multitask within multiple channels of technology.
• Excellent oral and written communication skills.

Responsibilities

• Assist patients in resolving outstanding payments.
• Identify problem accounts and escalate as appropriate.
• Achieve monthly department collection goals.

Skills

Customer service

Multitasking

Communication skills

Education

High School Diploma

Tools

Word processing

Spreadsheet applications

Email applications

Job description

Employer Industry: Medical Debt Collections

Why consider this job opportunity:

• Salary up to $24.50/hr, depending on experience and location
• Monthly commission bonus program
• Excellent benefits and potential for advancement within a large, stable industry leader
• 100% remote work opportunity
• Supportive work environment with a focus on customer service
• Shifts available Monday to Friday, 10am to 7pm CST

What to Expect (Job Responsibilities):

• Assist patients in resolving outstanding payments from past due accounts
• Identify problem accounts and escalate as appropriate
• Update patient records to reflect actions taken on accounts
• Achieve monthly department collection goals and maintain minimum production standards
• Ensure compliance with HIPAA rules and regulations while providing excellent customer service

What is Required (Qualifications):

• High School Diploma required
• 1-2 years of related experience
• Ability to multitask within multiple channels of technology
• General computer skills with working knowledge of word processing, spreadsheet, and email applications
• Excellent oral and written communication skills to effectively communicate with customers and management

How to Stand Out (Preferred Qualifications):

• Transferable skills or experience beneficial to the position
• Detail-oriented with strong analytical and organizational skills
• Good interpersonal skills with the ability to work cohesively within a team environment

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