Medical Customer Service Representatives

Vaco Recruiter Services; Jacksonville (FL); On-site; USD 36,000; Full time

Job summary

A healthcare staffing company in Jacksonville is seeking a Medical Customer Service Representative to provide exceptional support to patients and healthcare providers. Candidates should have strong communication skills and a commitment to customer satisfaction. This full-time role offers competitive compensation and potential for bonuses.

Benefits

Quarterly and annual performance bonuses

Medical, dental, and vision benefits

401(k) retirement plan

Qualifications

• Strong customer service skills focused on customer satisfaction.
• Excellent verbal and written communication skills required.
• Intermediate computer skills to handle various tasks.
• Strong interpersonal skills and ability to collaborate effectively.
• Ability to work independently and as part of a team.

Responsibilities

• Provide customer support via phone, email, or instant message.
• Troubleshoot and resolve customer issues efficiently.
• Follow escalation protocols for unresolved issues.
• Track and document support requests accurately.
• Update and maintain accurate customer information.
• Meet performance standards consistently.
• May mentor less experienced team members.

Skills

Strong customer service skills

Excellent verbal and written communication skills

Intermediate computer skills

Strong interpersonal skills

Ability to work both independently and as part of a team

Job description

Job Title: Medical Customer Service Representative
Location: Southside Jacksonville, FL (Onsite)
Industry: Healthcare
Employment Type: Full-Time

Vaco is hiring Medical Customer Service Representatives for a medical company in Jacksonville. If you have strong communication skills and enjoy helping patients and healthcare providers, this could be a great opportunity for you.

Job Summary:
As a Medical Customer Service Representative, you will provide support to patients, doctors, and medical facilities by handling inquiries, processing orders, resolving billing and payment issues, and ensuring exceptional service.

Responsibilities:

• Provide customer support via phone, email, or instant message for inbound and outbound inquiries
• Troubleshoot customer issues, identify root causes, and use available resources to resolve problems
• Follow escalation protocols for unresolved issues and ensure proper follow-up
• Track and document support requests while maintaining accurate records
• Update and maintain accurate customer information
• Meet performance standards, including quality, schedule adherence, and average handle time
• May provide guidance and mentoring to less experienced team members

Skills and Qualifications:

• Strong customer service skills with a focus on customer satisfaction
• Excellent verbal and written communication skills
• Intermediate computer skills
• Strong interpersonal skills and ability to work effectively with others
• Ability to work both independently and as part of a team

Salary: $35,360 annually ($17 per hour) + quarterly and annual performance bonuses

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco notes the salary range for the role as follows: $35,360 annually ($17 per hour). The individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.