Medical Customer Service Representative/Remote/Houston Residents Only

Remote Jobs; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service provider is looking for agents to work from home in Phoenix, Arizona, with a salary of $16 per hour and flexible shifts. This role involves handling inbound and outbound calls, assisting patients with their inquiries, and ensuring a positive customer experience. Ideal candidates will have strong customer service skills and be available to work various shifts, including weekends.

Benefits

Paid training

Flexible scheduling

Equipment provided

Qualifications

• Must be available to work any 8-hour shift between 8 am and 10 pm EST.
• Strong customer service skills are essential.
• Excellent verbal communication skills required.

Responsibilities

• Handle high-volume inbound and outbound calls.
• Provide accurate information to patients and healthcare providers.
• Assist callers with application status.

Skills

Customer service skills

Ability to handle high call volumes

Excellent verbal communication

Ability to follow procedures

Multitasking abilities

Job description

Employer Industry: Pharmaceutical Industry

Why consider this job opportunity:

• Salary of $16 per hour with weekly pay
• Paid training provided to ensure your success
• Equipment provided for a seamless work-from-home experience
• Opportunity to work with a Fortune 500 company
• Flexible scheduling with shifts available from 8 am to 10 pm EST, Monday through Saturday
• Chance to make a positive impact in the healthcare sector through customer service

What to Expect (Job Responsibilities)

• Handle high-volume inbound calls and make outbound calls as needed
• Provide accurate information to patients and healthcare providers
• Assist callers with information regarding the status of their applications
• Follow a call script and provide appropriate follow-up for callers
• Ensure an effortless customer service experience while multitasking between various internal programs

What is Required (Qualifications)

• Must be available to work any 8-hour shift between 8 am and 10 pm EST, including Saturdays
• Strong customer service skills with the ability to handle high call volumes
• Ability to follow company policies and procedures
• Proficient in multitasking across multiple internal system programs
• Excellent verbal communication skills

How to Stand Out (Preferred Qualifications)

• Previous experience in medical or healthcare customer service roles
• Familiarity with the pharmaceutical industry or related fields
• Experience in handling customer inquiries and providing solutions

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.