Medical Customer Service Representative (Remote after training)

Remote Jobs; San Antonio (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare company is seeking qualified individuals for remote call center positions. Responsibilities include managing inbound patient inquiries and documenting call details. Candidates should have 2-5 years of customer service experience, preferably in healthcare. This role offers competitive pay and potential for career advancement in a supportive environment.

Benefits

Medical, dental, vision benefits

401(k) benefits

Career advancement opportunities

Flexibility to work remotely

Qualifications

• 2-5 years of experience in a call center or customer service role.
• Prior experience in a healthcare setting is highly preferred.
• Excellent verbal communication and problem-solving abilities.

Responsibilities

• Handle a high volume of inbound calls related to patient scheduling.
• Deliver clear, compassionate communication to patients.
• Work collaboratively with team members to maintain service quality.

Skills

Effective communication

Problem-solving

Customer service

Job description

Employer Industry: Healthcare Call Center

Why consider this job opportunity:

• Salary up to $19.00 per hour
• Eligible for medical, dental, vision, and 401(k) benefits
• Opportunity for career advancement to a permanent position
• Flexibility to work remotely after successful training
• Supportive and collaborative work environment with a focus on patient care

What to Expect (Job Responsibilities):

• Handle a high volume of inbound calls related to patient scheduling and healthcare inquiries
• Deliver clear, compassionate communication to patients and caregivers
• Accurately document call details and escalate concerns when necessary
• Work collaboratively with team members to maintain service quality
• Assist in resolving customer inquiries with professionalism and efficiency

What is Required (Qualifications):

• 2-5 years of experience in a call center or customer service role
• Prior experience in a healthcare setting is highly preferred
• Comfortable discussing healthcare-related topics with professionalism
• Excellent verbal communication and problem-solving abilities
• Availability to work Monday-Friday, 11:00 AM - 8:00 PM after training

How to Stand Out (Preferred Qualifications):

• Familiarity with healthcare processes and terminology
• Experience handling high call volumes in a fast-paced environment
• Strong interpersonal skills to effectively engage with patients and caregivers
• Ability to work overtime as required
• Experience with documentation and call escalation processes

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