Medical Customer Service Representative (Remote)

Freddie Mac; Moline (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in Revenue Cycle Management is seeking a Medical Customer Service Representative for a remote role in Moline, Illinois. The position offers a competitive salary, comprehensive training, and the opportunity for career growth. Responsibilities include assisting patients, handling calls, and documenting interactions. A high school diploma and call center experience are required, alongside strong communication and problem-solving skills.

Benefits

Medical, dental, and vision insurance

401(k) plans with company match

Comprehensive paid training program

Qualifications

• 1 year of previous call center experience.
• Proficiency with PC-based applications.

Responsibilities

• Assist patients in understanding financial responsibilities.
• Handle inbound and outbound calls related to outstanding balances.
• Document all conversations electronically.

Skills

Strong communication

Problem-solving

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Medical Customer Service Representative (Remote)

Employer Industry: Revenue Cycle Management (Healthcare)

Why consider this job opportunity:
- Salary up to $17/hr
- Full comprehensive paid training program (3+ weeks)
- Medical, dental, and vision insurance available
- 401(k) plans with company match
- Steady work schedule with remote flexibility
- Opportunities for internal company growth

What to Expect (Job Responsibilities):
- Assist patients in understanding their financial responsibilities in a compassionate manner
- Handle inbound and outbound calls related to outstanding patient balances
- Meet or exceed established performance metrics
- Document all conversations electronically on company or client systems
- Help patients determine eligibility for financial assistance programs and provide necessary information to Client Services

What is Required (Qualifications):
- 1 year of previous call center experience (in-office or remote)
- High School Diploma or GED
- Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
- Ability to understand and comply with federal and state laws regarding collections policies and procedures
- Strong communication, problem-solving, and teamwork skills

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, insurance, and FDCPA
- Experience with medical billing or claims processing
- Strong time management and decision-making skills
- Proven track record of providing excellent customer service, especially in challenging situations

#RevenueCycleManagement #HealthcareJobs #CustomerService #RemoteWork #CareerGrowth

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