Medical Customer Service Representative

Nissha Medical Technologies; Buffalo (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Life and disability insurance

Professional development opportunities

Job summary

Nissha Medical Technologies, Buffalo, NY, seeks a Medical Customer Service Representative to join the Customer Service team. You will handle inbound calls, process orders, manage customer profiles, and upsell solutions to ensure satisfaction across our global medical devices offerings.

The role requires customer service or sales experience; manufacturing CS experience is a plus. Strong communication and multitasking skills are essential. Competitive benefits accompany this on-site position.

Qualifications

• Required customer service or sales experience.
• Manufacturing Customer Service experience preferred.

Responsibilities

• Answer inbound telephone calls and inquiries from existing customers and prospects.
• Process all orders and expedites.
• Process customer complaints in a timely manner to maintain high customer satisfaction.
• Update customer profiles regularly when changeovers occur at existing customers and establish new customer profiles.
• Upsell and cross-sell to customers by offering alternative solutions and ensuring complete customer satisfaction.
• Proactively review backorder reports and communicate with the Value Stream team to support production planning and timely order processing.
• Make outbound calls to existing customers using customer listings provided by the Team Leader.
• Prepare customer freight quotes in coordination with Logistics personnel.
• Provide post-shipment follow-up and shipment tracking as needed to ensure personalized customer service.
• Support all quality improvement programs.
• Control and maintain stock and custom products in accordance with customer commitments, contracts, and inventory guarantees.
• Collaborate with the International Customer Service Representative to achieve monthly and quarterly shipment goals, as appropriate.
• Support and perform other duties and projects as assigned by the Team Leader.

Skills

Customer service

Sales experience

Manufacturing CS experience

Job description

About Nissha Medical Technologies

Nissha Medical Technologies (NMT) is a global Contract Development and Manufacturing Organization (CDMO) where people, purpose, and technology come together to advance healthcare. Headquartered in the United States, NMT is the medical devices business unit and a wholly owned subsidiary of Nissha Co., Ltd., a publicly traded Japanese company based in Kyoto, Japan (TSE: 7915).

Job Description

About Nissha Medical Technologies (NMT) is a global Contract Development and Manufacturing Organization (CDMO) where people, purpose, and technology come together to advance healthcare. Headquartered in the United States, NMT is the medical devices business unit and a wholly owned subsidiary of Nissha Co., Ltd., a publicly traded Japanese company based in Kyoto, Japan (TSE: 7915). Across our global organization, our teams collaborate to design and manufacture innovative medical devices and solutions that make a real difference in patients’ lives. We partner closely with our customers to solve complex challenges, move ideas forward, and support products from concept through commercialization. Our work spans patient monitoring, surgical and interventional solutions, precision components, and emerging technologies, all grounded in a strong culture of quality, accountability, and continuous improvement. At Nissha Medical Technologies, we believe our success is driven by our people. We foster an environment where curiosity is encouraged, teamwork is valued, and individuals are empowered to grow their skills and careers. If you’re motivated by meaningful work, collaboration, and the opportunity to help shape the future of healthcare, you’ll find a place to belong at NMT.

What You Will Do

Nissha Medical Technologies is looking for a Medical Customer Service Representative to join our Customer Service team!

• Answer inbound telephone calls and inquiries from existing customers and prospects.
• Process all orders and expedites.
• Process customer complaints in a timely manner to maintain high customer satisfaction.
• Update customer profiles regularly when changeovers occur at existing customers and establish new customer profiles.
• Upsell and cross-sell to customers by offering alternative solutions and ensuring complete customer satisfaction.
• Proactively review backorder reports and communicate with the Value Stream team to support production planning and timely order processing.
• Make outbound calls to existing customers using customer listings provided by the Team Leader.
• Prepare customer freight quotes in coordination with Logistics personnel.
• Provide post-shipment follow-up and shipment tracking as needed to ensure personalized customer service.
• Support all quality improvement programs.
• Control and maintain stock and custom products in accordance with customer commitments, contracts, and inventory guarantees.
• Collaborate with the International Customer Service Representative to achieve monthly and quarterly shipment goals, as appropriate.
• Support and perform other duties and projects as assigned by the Team Leader.

What You Bring

Core Qualifications

• Required customer service or sales experience
• Manufacturing Customer Service experience preferred

Preferred Qualifications

• Ability to function positively / accurately under pressure
• Ability to organize and handle multiple assignments simultaneously/maintain high volume
• Ability to objectively evaluate / analyze complex customer-related problems
• Ability to work independently / Self-starter
• Excellent verbal and written communication skills on the phone, Teams meetings and email
• Ability to deal effectively with others on the team
• High energy level
• Must portray a positive, professional image, and attitude
• Ability to accept criticism and use it for constructive means
• Knowledge of computers required
• Computer literacy required on standard business software
• Ability to work flexible hours

Compensation & Benefits

The expected salary range for this position is $20-$24/hour. Actual compensation will be determined based on experience, skills, qualifications, and geographic location.

• medical, dental, and vision coverage
• 401(k) with company match
• paid time off
• life and disability insurance
• professional development opportunities

Equal Opportunity Statement

Nissha Medical Technologies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on any protected status under applicable law.