Medical Customer Service

BioLife Plasma Services; Waterloo (IA); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Retirement benefits

Medical/dental insurance

Family leave

Disability insurance

Career growth opportunities

Job summary

BioLife Plasma Services in Waterloo, IA, is seeking staff to screen donors, perform phlebotomy procedures, and support plasma center operations. This role involves donor communication, vital sign checks, and accurate record-keeping within the Donor Information System. You will work varied shifts including weekends and holidays, contributing to a fast-paced environment that prioritizes donor safety and service quality.

Qualifications

• High school diploma or equivalent.
• Ability to walk and stand for the entire shift.
• Willingness to work evenings, weekends and holidays.
• Ability to lift up to 5 lbs, with occasional up to 32 lbs and rarely 50 lbs.
• Glove use due to exposure to bloodborne pathogens.

Responsibilities

• Answer phones and greet donors while ensuring safety.
• Screen new and repeat donors; record donor vital signs and finger stick results.
• Maintain donor charts and coordinate donor compensation in the Donor Information System.
• Identify opportunities for process improvements and follow approved procedures.
• Work a variety of shifts including Saturdays, Sundays, and holidays.

Skills

Customer service

Communication

Stamina

Phlebotomy (helpful)

Donor information system

Education

High school diploma

Tools

Donor Information System

Job description

BioLife Compensation And Benefits Summary

About The Role

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.

How You Will Contribute

• You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.
• You will screen new and repeat donors and take and record donor vital signs and finger stick results.
• You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
• You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
• You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.

What You Bring To Takeda

• High school diploma or equivalent
• Ability to walk and/or stand for the entire work shift
• Will work evenings, weekends, and holidays
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
• Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
• Fine motor coordination, depth perception, and ability to hear equipment from a distance
• Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
• 1 or more years minimum experience working in a customer or patient facing role is helpful

What Takeda Can Offer You

Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.

More About Us

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.

Locations

USA - IA - Waterloo

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Part time

Job Exempt

No