Medical Collector

ARMStrong Insurance Services; Oregon; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company matching

Paid time off 18 days/year

Paid holidays 7 + 2 floating holidays

Job summary

ARMStrong Insurance Services, the parent company of Brown & Joseph, is seeking a Recovery Specialist for our expanding recovery team. You will perform follow-up calls on invoices, answer questions, and resolve balances due from policyholders, using phone as the primary contact method with some email follow-up.

This role emphasizes strong customer service, problem solving, and clear communication to secure payments while maintaining compliance.

Qualifications

• Self-motivated individual who thrives in a fast-paced atmosphere.
• Ability to problem solve.
• Computer skills / keyboard 45 words per minute.
• Excellent English communication/telephone competencies.
• Strong interpersonal skills with great organization.
• Telephone expertise in collections or customer service preferred but not required.
• Background in insurance industry is a plus but not required.
• Bilingual a huge plus!

Responsibilities

• Electronically reviews insurance policies and claims to identify balances due from policyholders.
• Perform daily problem solving on previously billed invoices and supports the internal recovery department.

Skills

Self-motivation

Problem solving

Typing speed 45 wpm

English communication

Interpersonal skills

Organization

Collections/Customer service

Insurance knowledge

Bilingual

Tools

Phone systems

Job description

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

Brown & Joseph is seeking a Recovery Specialist as we continue to grow our team. Recovery Specialists perform follow-up phone calls on invoices, answering questions and solving problems to secure payment. This position requires heavy use of phone calls and some emails to follow up on balances due from policy holders. Recovery Specialist also focuses on customer services by problem solving and answering questions on current or past billings.

Job Responsibilities

• Electronically reviews insurance policies and claims to identify balances due from policyholders.
• Perform daily problem solving on previously billed invoices and supports the internal recovery department.

Qualifications and Requirements

Self-motivated individual who thrives in a fast-paced atmosphereAbility to problem solveComputer Skills / Ability to keyboard 45 words per minuteExcellent English communication/telephone competenciesStrong interpersonal skills with great organizationTelephone expertise in collections or customer service preferred but not requiredBackground in insurance industry is a plus but not requiredBilingual a huge plus!

Compensation and Benefits

$17 per hour plus commissionBenefit package with health, dental, vision, life and disability coverage options401(k) retirement plan option with company matchingGenerous paid time off policy - start with 18 days per yearPaid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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