Medical & Clinical Operations Supervisor (Contract, 6 months)
We are seeking a Medical & Clinical Operations Supervisor to oversee the Patient Registration Department. This role is a 6‑month contract and offers the opportunity to lead a team in a fast‑paced hospital environment. The Supervisor will be responsible for staff scheduling, operational guidance, and ensuring optimal workflow within the department.
Base pay range
$28.00/hr - $31.00/hr
Primary Responsibilities
- Serve as on‑call supervisor for staff scheduling and operational support.
- Monitor and manage a team of 15 employees, ensuring productivity and adherence to performance standards.
- Provide operational guidance and support under the direction of the Patient Access Manager.
- Disseminate policy and procedure updates and provide technical advice to staff.
- Develop associate work schedules and assignments to optimize staffing and workflow.
- Perform duties of relief staff or other assigned functions as needed.
- Ensure coverage across multiple sites within the facility, maintaining service quality.
- Participate in the redesign of Patient Access processes to improve service, data integrity, and staff productivity.
- Foster effective communication and strong customer service across the department.
- Provide training, onboarding, and continuing education for staff.
- Maintain departmental budget, minimizing overtime where possible.
- Document and manage employee performance, corrective actions, and disciplinary measures.
- Maintain compliance with federal, state, and local laws, policies, and hospital standards.
- Analyze operational data and provide management reports on KPIs, including patient satisfaction, wait times, and staff productivity.
Required Qualifications
- Proven leadership experience in a hospital or clinical operations setting.
- Experience with patient registration in a hospital environment.
- Knowledge of revenue cycle operations preferred.
- Strong organizational, communication, and decision‑making skills.
- Ability to manage multiple priorities and lead a team effectively.
Nice to Have / Preferred Skills
- Familiarity with hospital or health system policies and procedures.
- Experience in staff mentoring, coaching, and development.
- Strong analytical skills for performance and operational data.
Schedule / Shift
- Hours: Monday – Friday, 11:00 AM – 7:30 PM
- On‑call: Alternating weekly schedule (1 week on, 1 week off) for scheduling support
Seniority level
Associate
Employment type
Temporary
Job function
Health Care Provider