Medical Center Representative - Call Team (Remote)

Dayton Center for Neurological Disorders; West Virginia; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in neurology is seeking a Medical Center Representative for their remote call team. This dynamic role involves managing a high volume of incoming calls, ensuring patient inquiries are handled efficiently while adhering to HIPAA regulations. The successful candidate will thrive in a fast-paced environment and contribute to the smooth operation of a busy private practice. With a focus on patient care, you will play a crucial role in scheduling appointments and managing patient communications. Join this innovative team and make a meaningful impact in the healthcare sector.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO Accrual

Pension Plan

Profit Sharing

Qualifications

• Understanding of HIPAA and medical office procedures is essential.
• 2 years of experience in a medical office is preferred.

Responsibilities

• Answer multi-line calls and monitor wait times effectively.
• Schedule appointments and manage patient interactions accurately.

Skills

HIPAA Compliance

Communication Skills

Multi-line Call Handling

Scheduling Policies Understanding

Education

High School Diploma or Equivalent

Medical Office Experience (2 years preferred)

Job description

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Position: Medical Center Representative - Call Team (Remote)

Location: Centerville, OH

Job Id: 164

# of Openings: 1

Work From Home Requirements:

PLEASE DO NOT APPLY TO THIS POSITION IF YOU DO NOT PHYSICALLY LIVE IN THE DAYTON/CINCINNATI, OH AREA.

This is a Remote (Work from Home) position. All training for this position is done on site, in Centerville, OH. There will be times where it is necessary to work on site, sometimes unexpectedly. Some examples of this would be if there are technical issues at the work from home location (i.e., Wi-Fi issues) the employee will be required to return to the office to complete their work day. Also, some trainings and meetings require the employee to be on site. If employed in this position, a Work From Home Agreement will be required, which requires the employee to return to the office for any reason stated by management. All work from home equipment is provided by Dayton Center for Neurological Disorders. A site visit will be conducted prior to being released to start working from home to ensure that the work from home environment is HIPAA compliant and conducive to being on the phones with patients all day (i.e., quiet, private area designated for work).

Details of Position:

Dayton Center for Neurological Disorders is a very busy private neurology practice, with 20+ providers (Doctors, NP's, PA's). The practice receives 200+ incoming calls per day from patients, vendors, payors, referring offices, etc. This position has access to patient charts to perform their job functions. This position must have an understanding of HIPAA, Section 1557, Interpreter policy, Code of conduct, and Fraud.

Responsibilities:

1. Answer a multi-line call queue.
2. Monitor wait times and limit dropped calls.
3. Screen calls prior to transferring to other departments.
4. Understand the proper workflow of clinical inboxes and create patient cases accurately.
5. Understand all scheduling policies and accepted insurances.
6. Accurately schedule all appointment types and document on all appointments as outlined in scheduling policies.
7. Make relevant notes in charts from patient interactions using patient cases.
8. Review and advise patients of balances when scheduling.
9. Daily review for openings/cancellations and ensure schedules are filled, communicating with senior schedulers regarding provider schedules as needed.

This position is a Monday-Friday, no holidays, no weekends position, with hours currently from 7:45 am to 4:15 pm, but could vary based on the needs of the company.

Benefits:

Full-time employees are eligible for Health, Dental, Vision, and Life insurance the first day of the month after their hire date. PTO begins accruing on the first day of hire and can start being used after they have successfully completed their 90-day introductory period. Pension and Profit Sharing is available after 1 year of employment.

Education/Experience:

Required: High School diploma or equivalent.
Preferred: 2 years of medical office experience.
Preferred: Experience in a remote work environment.

Certificates and Licenses:

Valid Driver's License.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry