Medical Center Director

Concentra; Lawrenceville (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Join a leading healthcare provider as a Medical Center Director, responsible for overseeing daily operations and ensuring exceptional patient care. You will lead a dedicated team, manage key metrics, and implement process improvements while fostering a collaborative environment. This role offers a chance to make a meaningful impact on patient health and satisfaction.

Benefits

401(k) with Employer Match

Medical, Vision, Dental Plans

Life and Disability Insurance

Paid Time Off

Tuition Reimbursement

Qualifications

• At least three years of leadership or operations management experience.
• Core competencies include service mentality and attention to detail.

Responsibilities

• Ensure exceptional patient experience and manage center operations.
• Collaborate with clinicians to drive optimal clinical outcomes.
• Develop staff through recruiting, onboarding, and performance management.

Skills

Leadership

Customer Service

Communication

Problem Solving

Attention to Detail

Education

Bachelor's Degree

Some College Courses

Tools

Word

Excel

Job description

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Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

Role Description

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out, and patient care.

Responsibilities

1. Spend 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards
2. Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure
3. Work with clinicians to support staff competency regarding all patient care needs
4. Create a professional and collaborative working environment that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety
5. Manage key operations metrics and hold staff accountable on Turn Around Time (TAT), Net Patient Experience Rating (NPER), Pearl C4, and other metrics as determined by senior leadership
6. Work with leadership to identify gaps and implement process improvements to ensure optimal patient care
7. Ensure compliance with state regulations, reporting, and that facility/equipment meet standards for patient care
8. Coordinate scheduling (patients, clinicians, staff) with clinical leadership to ensure efficient clinical support, turnaround times, and patient experience
9. Monitor center status, communicate wait times, perform “white board” patient management, and set service expectations
10. Prepare materials for Center Leadership Team (CLT) meetings to improve quality, safety, and outlier management, and develop plans to meet business goals
11. Maintain relationships with center clients and payers, responding to requests within 24 hours
12. Work with Directors of Operations and CLT to manage staffing levels and competencies to optimize satisfaction and workflows
13. Develop staff through recruiting, onboarding, mentoring, engagement, performance management, and succession planning
14. Drive effective communication to ensure high-quality patient and customer care, satisfaction, and business outcomes
15. Be accountable for financial metrics such as NPER, TAT, Total Visits, and Net Revenue, reviewing reports to meet business plans
16. Implement and maintain center initiatives and workflows

Qualifications

• Bachelor's degree preferred
• Some college courses or equivalent experience (1:1 ratio of college to work experience)

Experience & Skills

• At least three years of leadership or operations management experience, preferably in healthcare or customer service
• Core competencies include service mentality, attention to detail, urgency, initiative, and flexibility
• Decision-making and problem-solving skills using logical analysis
• Excellent customer service and communication skills
• Ability to handle sensitive information in compliance with HIPAA and other laws
• Proficiency in computer applications such as Word and Excel
• Ability to manage multiple tasks in a fast-paced environment
• Strong interpersonal and conflict resolution skills

Additional Benefits

• 401(k) with employer match
• Medical, vision, dental, telehealth, and prescription plans
• Life and disability insurance
• Paid time off and extended illness days
• Referral bonuses, tuition reimbursement, commuter benefits, dependent care accounts, employee discounts

This role requires handling confidential information with discretion. Concentra is committed to providing reasonable accommodations for applicants with disabilities. Contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability and veterans.