Medical Case Manager - CA

Crawford & Company; Sacramento (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Crawford & Company is seeking a Case Manager for remote work within the Sacramento region. The role involves providing effective medical case management services while adhering to established quality standards. Candidates should hold relevant nursing qualifications and certifications, possess strong communication skills, and demonstrate an ability to manage multiple cases effectively.

Benefits

Free CEU’s for licenses and certificates

License and national certification reimbursement

Pay and incentive plans recognizing performance excellence

Training programs for continuous learning

Qualifications

• Minimum 1-3 years diverse clinical experience required.
• Certification from URAC-approved list preferred.
• Active RN home state licensure in good standing essential.

Responsibilities

• Reviews case records and evaluates medical status.
• Facilitates timely return to work and communicates with all parties.
• Maintains administrative requirements and meets QA standards.

Skills

Communication

Analytical

Problem Solving

Customer Service

Organization

Education

Associate’s degree in Nursing

BSN Degree

Tools

Microsoft Office

Lotus Notes

Job description

• Free CEU’s for licenses and certificates
• License and national certification reimbursement

This is a work from home position requiring local field case management travel to cover the Sacramento, CA region.

• National Certification such as CCM, CRC, COHN, CRRC preferred.

To provide effective case management services in an appropriate, cost effective manner. Provides medical case management service which is consistent with URAC standards and CMSA Standards of Practice and Broadspire Quality Assurance (QA) Guidelines to patients / employees who are receiving benefits under an Insurance Line including but not limited to Workers' Compensation, Group Health, Liability, Disability, and Care Management.

Based on federal, state, or local law, this position may require you to be fully vaccinated for COVID-19. If required, the hiring manager will discuss with you during your interview process.

Responsibilities

• Reviews case records and reports, collects and analyzes data, evaluates injured worker / disabled individual’s medical status, identifies needs and obstacles to medical case resolution and RTW by providing proactive case management services.
• Render opinions regarding case costs, treatment plan, outcome and problem areas, and makes recommendations to facilitate case management goals to include RTW.
• Demonstrates ability to meet administrative requirements, including productivity, time management and QA standards, with a minimum of supervisory intervention.
• May perform job site evaluations / summaries to facilitate case management process.
• Facilitates timely return to work date by establishing a professional working relationship with the injured worker / disabled individual, physician, and employer. Coordinate RTW with injured worker, employer and physicians.
• Maintains contact and communicates with claims adjusters to apprise them of case activity, case direction or secure authorization for services. Maintains contact with all parties involved on case, necessary for case management the injured worker / disabled individual.
• May obtain records from the branch claims office.
• May review files for claims adjusters and supervisors for appropriate referral for case management services.
• May meet with employers to review active files.
• Makes referrals for Peer reviews and IME’s by obtaining and delivering medical records and diagnostic films, notifying injured worker / disabled individual and conferring with physicians.
• Utilizes clinical expertise and medical resources to interpret medical records and test results and provides assessment accordingly.
• May spend approximately 70% of their work time traveling to homes, health care providers, job sites and various offices as required facilitating RTW and resolution of cases.
• Meets monthly production requirements and quality assessment (QA) requirements to ensure a quality product.
• Reviews cases with supervisor monthly to evaluate files and obtain directions.
• Upholds the Crawford and Company Code of Business Conduct at all times.
• Demonstrates excellent customer service, and respect for customers, co-workers, and management.
• Independently approaches problem solving by appropriate use of research and resources.
• May perform other related duties as assigned.

Requirements

• Associate’s degree or relevant course work / certification in Nursing is required; BSN Degree is preferred.
• Minimum of 1-3 years diverse clinical experience and one of the below :
• Certification as a case manager from the URAC-approved list of certifications (preferred);
• Minimum of 1 National Certification (CCM, CDMS, CRRN, and COHN) is preferred. If not attained, must plan to take certification exam within proceeding 36 months.
• National certification must be obtained in order to reach Senior Medical Case Management status.
• Must be compliant with state requirements regarding national certifications.
• Based on federal, state, or local law, this position may require you to be fully vaccinated for COVID-19.
• Active RN home state licensure in good standing without restrictions with the State Board of Nursing.
• Must meet specific requirements to provide medical case management services.
• National certification must be obtained in order to reach Senior Medical Case Management status.
• Travel may entail approximately 70% of work time.
• Must maintain a valid driver’s license in state of residence.
• General working knowledge of case management practices and ability to quickly learn and apply workers compensation / case management products and services.
• Excellent oral and written communications skills to effectively facilitate return-to-work solutions within a matrix organization and ensure timely, quality documentation.
• Excellent analytical and customer service skills to facilitate the resolution of case management problems.
• Basic computer skills including working knowledge of Microsoft Office products and Lotus Notes.
• Demonstrated ability to establish collaborative working relationships with claims adjusters, employers, patients, attorneys and all levels of employees.
• Demonstrated ability to gather and analyze data and establish plans to improve trends, processes, and outcomes.
• Excellent organizational skills as evidenced by proven ability to handle multiple tasks simultaneously.
• Demonstrated leadership ability with a basic understanding of supervisory and management principles.

When you accept a job with Crawford, you become apart of the One Crawford family.

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion