Medical Case Administrator Spec.

QTC Management, Inc. in; San Dimas (CA); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company that makes a real difference in people's lives as a Medical Case Administrator Specialist. This role involves coordinating clinical appointments and ensuring exceptional customer service. You will work closely with clients and examinees, utilizing electronic medical scheduling and case management software to streamline processes. With a focus on enhancing accessibility and improving service delivery, this innovative firm offers a supportive work environment and a commitment to your professional growth. If you're passionate about making an impact and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Health and Wellness Programs

Income Protection

Paid Leave

Retirement Plans

Qualifications

• 3-5 years of experience in electronic medical scheduling.
• Ability to pass federal background checks.

Responsibilities

• Coordinate clinical appointments and manage case documentation.
• Maintain positive relationships with clients and examinees.

Skills

Electronic Medical Scheduling

Case Management Software

Customer Service

Education

High School Diploma or GED

Tools

Tableau

Job description

Medical Case Administrator Spec. (Administrative)

Do you crave a career that truly makes an impact in people's lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day.

Leidos QTC Health Services is seeking a Medical Case Administrator Specialist (MCA) on our Disability and Occupational Health team. Under general supervision, this role is responsible for contacting examinees and providers to coordinate clinical appointments to complete diagnostic testing and follow up with providers to finalize clinical documentation. As an MCA, you will receive and respond to inbound client calls and e-mails, ensuring exceptional customer service with every interaction in alignment with the department's operational workflows and business systems.

Primary Responsibilities:

• Accept and triage referred cases from examinees via phone, email, or other applications
• Promote and maintain positive relationships with clients, examinees, and providers
• Schedule examinees' appointments per contract and company guidelines
• Enter appointment information, notes, and appropriate clinical codes into case management systems
• Utilize map applications to ensure scheduling within contract guidelines
• Reschedule examinees' appointments per contract and company guidelines
• Work diligently to ensure effective and timely case preparation & management
• Perform other duties and responsibilities as assigned

Required Qualifications:

• High School diploma, or equivalent (GED)
• 3 to 5 years of experience with electronic medical scheduling and/or case management software
• Must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS)

Preferred Qualifications:

• Experience within Healthcare and/or government contracts
• Experience with Tableau software

Additional Information:

• Training: 4 to 6 weeks onsite with a Hybrid schedule after completing training
• Shift: 7:00 am to 3:30 pm

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.Administrative Services