Medical Call Center Representative - Texas Orthopedics (2395)

Ortholonestar; Austin (TX); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance with VIP HealthAdvoc

HSA with employer contribution

FSA

Dental Coverage

Vision Coverage

7-8 Paid Holidays

PTO up to 22 days

401(k) with Profit Sharing

Life Insurance

Disability

Mileage Reimbursement

Employee Assistance Program

Job summary

Texas Orthopedics, a division of OrthoLoneStar, is seeking an onsite Medical Office Scheduler in Austin, TX. This role handles scheduling, registration, and patient record updates within the clinic’s computer system.

Ideal candidates will have prior medical office experience, proficiency with Outlook and MS Office, and strong attention to detail to ensure accurate patient information and insurance details. This is a full-time, non-exempt position at TXO-Quarry Lake Clinic.

Qualifications

• Experience in a medical office setting preferred.
• Knowledge of medical and insurance terminology is helpful.
• Strong attention to detail and accuracy required.
• Ability to communicate clearly, both orally and in writing.

Responsibilities

• Schedule and reschedule patient appointments.
• Complete patient registration and update accounts in the system.
• Maintain patient records per policies and procedures.
• Answer inbound calls and route to appropriate departments.
• Create EMR entries for appointments and cancellations.
• Assist with routine scheduling tasks and referrals.

Skills

Proficient computer skills

Attention to detail

Communication skills

Medical terminology

Education

High School diploma

Tools

Outlook

Microsoft Office

Job description

Job Details

Job Location: TXO-Quarry Lake Clinic - Austin, TX 78759 Salary Range: $16.00 - $21.00 Hourly

About Texas Orthopedics

ABOUT TEXAS ORTHOPEDICS, A DIVISION OF ORTHOLONESTARJoin the Team!Since opening our doors in 1986, Texas Orthopedics has grown into one of Central Texas’s most trusted names in musculoskeletal care. For nearly four decades, we’ve been committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services to our community. With multiple locations throughout the Austin area and a comprehensive team of highly skilled physicians, we continue to expand our reach and elevate patient experience.Texas Orthopedics is a proud division of OrthoLoneStar, the largest independent orthopedic practice in Texas.

Experience the Texas Orthopedics Work Environment

At Texas Orthopedics, we strive to create a workplace where excellence and support go hand in hand. We prioritize a culture that encourages collaboration, professional growth, work–life balance and a team-driven environment. Through ongoing communication, staff feedback initiatives, and continuous process improvements, we work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort. This commitment helps us deliver an exceptional experience not only to our patients, but also to every member of our team.

Reports to: Service Center Manager

Department: Service Center

Status: Full-Time / Non-exempt

GENERAL JOB DESCRIPTION

Schedule new and follow-up patient appointments in computer system. Complete patient registration for new accounts and update existing accounts in computer system. Perform a variety of clerical duties involved in maintaining patient medical records in accordance with established policies and procedures.

ESSENTIAL FUNCTIONS

• Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician bibles.
• Work with physician and physician staff to ensure quality patient care and services are provided. Ensure compliance with clinic standards of quality patient care.
• Record all new patient demographics and update existing accounts in Athena.
• Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed.
• Create EMR entries for cancelled appointments.
• Cancel patient appointments as directed by patients, providers, or Service Center Manager.
• Complete all scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails as well as making second and third attempts to patients who have left voicemails.
• Confirm Appointments as needed.
• Perform audits on physician schedules to capture and correct any scheduling discrepancies.
• Process and complete online appointment scheduling
• All other duties as assigned.

BENEFITS

• Medical Insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental Coverage
• Vision Coverage
• 7-8 Paid Holidays each year
• 12 PTO Days to start, with increases based on tenure (up to 22 days)
• 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
• Life Insurance
• Short & Long-Term Disability
• Additional Supplemental Plans
• Mileage Reimbursement + Travel Time – (for eligible positions)
• Colleague Recognition Program
• Well-being support: Employee Assistance Program

To learn more, visit: https://www.txortho.com/

Qualifications

Education:

• High School diploma

Experience:

• Previous experience in a medical office setting
• Proficient computer skills – Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease

Licensure: N/A

Special Skills:

• Knowledge of medical and insurance terminology
• Attention to detail
• Ability to effectively communicate both orally and written
• Ability to work in a fast paced environment

Physical Demands

• Must have adequate visual acuity to read, the ability to interpret and understand written material.
• Must have full range of body motion including manual and finger dexterity and eye-hand coordination.

Environmental Working Conditions

• Continuously handle multiple tasks simultaneously and work as a part of a team
• No conditions of chemicals/fumes/odors and dust/messiness