Medical Call Center Representative

Advanced ENT & Allergy; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Paid holidays

PTO (accrual)

Retirement benefits (401k/LTD/Life)

Job summary

Advanced Ear, Nose, Throat and Allergy in Atlanta seeks a compassionate receptionist to manage incoming patient calls, register patients, and schedule appointments. You will be the first point of contact, delivering friendly service while protecting patient confidentiality.

The role supports front desk operations with Microsoft Office and EMR systems, and prior medical office experience is a plus. A High School Diploma or equivalent is required, with benefits including health insurance options

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to handle multiple calls and schedule appointments.
• Ability to protect patient confidentiality and follow HIPAA.
• Experience with EMR is a plus.
• Medical office experience preferred.

Responsibilities

• Answer multi-line phone
• Patient registration
• Schedule appointments
• Respond to general inquiries
• Escalate patient issues appropriately
• Represent the business in a positive and professional manner
• Protect patient confidentiality
• Cover front desk as needed
• Other duties as needed

Skills

Customer service

Communication skills

Attention to detail

High level of accuracy

Front desk experience

Reliable transportation

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR experience

Job description

For over 20 years, Advanced Ear, Nose, Throat and Allergy has provided top-notch otolaryngological care to the Atlanta community. In an effort to meet the needs of our patients, we are seeking a compassionate individual to assist with incoming patient phone calls throughout the day, helping to deliver a high level of service to the people entrusting us with their care. This person will be expected to answer all incoming calls promptly and courteously. As the first point of contact for many people calling in, it is important that this person have excellent customer service skills.

Responsibilities:

• Answer multi-line phone
• Patient registration
• Schedule appointments
• Respond to general inquiries
• Escalate patient issues appropriately
• Represent the business in a positive and professional manner
• Protect patient confidentiality
• Cover front desk as needed
• Other duties as needed

• High School Diploma or equivalent
• Customer Service Skills
• Attention to detail
• High level of accuracy
• Microsoft Office
• Reliable Transportation
• EMR experience a plus
• Previous medical experience a plus

• Basic health insurance premium paid for employee in full after 2 full months of employment
• Dental and vision insurance options
• Paid holidays
• PTO (accrual basis)
• 401k, LTD, and life insurance options