Medical Billing Customer Support 2nd SHIFT REMOTE

Rotech Healthcare; Murray (KY); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading healthcare provider as a Medical Billing Customer Support Specialist. In this remote role, you'll assist patients and referral sources, manage order intake, and ensure accurate billing information. Ideal candidates will have strong communication skills and experience in medical billing or customer service. Enjoy a full-time position with competitive pay and various benefits.

Benefits

Paid time off

Holidays

Overtime pay

Bonuses

Insurance options

Retirement plans

Wellness programs

Qualifications

• 1-3 years of experience in medical billing or customer service.
• Knowledge of medical billing practices and insurance reimbursement.

Responsibilities

• Support customers via phone, fax, and data entry.
• Conduct insurance verification and eligibility checks.
• Manage new order intake and ensure accuracy.

Skills

Communication

Attention to Detail

Multitasking

Education

High school diploma or GED

Job description

Medical Billing Customer Support 2nd SHIFT REMOTE

Join to apply for the Medical Billing Customer Support 2nd SHIFT REMOTE role at Rotech Healthcare.

This range is provided by Rotech Healthcare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.25/hr - $16.25/hr

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com.

Overview and Responsibilities

We are seeking a dedicated Customer Support Specialist for the CPAP Centralized Care Team to join our Rotech team remotely. In this role, you will support customers of the Support Center, including patients, referral sources, and employees, by performing tasks related to patient care and third-party reimbursement. Your primary responsibility will be managing new order intake, ensuring accuracy with clinical, billing, and care-related information and processing. You will be the first point of contact for new customers.

1. Provide support via phone, fax, and data entry, including patient and referral information, order processing, and documentation.
2. Conduct insurance verification and eligibility checks.
3. Collect co-pays and deductible amounts.
4. Obtain authorizations and qualification documentation.
5. Develop and maintain knowledge of products, services, and regulations.
6. Ensure accuracy and quality control throughout patient contact and data entry.
7. Coordinate with other departments to ensure timely fulfillment of orders and services.
8. Provide product/service information and education to customers.
9. Perform quality assurance reviews for medical necessity and documentation requirements.

Qualifications

• High school diploma or GED required.
• One to three years of related experience, preferably in medical billing or customer service.
• Knowledge of medical billing practices, insurance reimbursement, and medical terminology.
• Strong communication skills in English, both oral and written.
• Ability to multitask, pay attention to detail, and work independently or in a team.

Physical and Technical Requirements

Must be able to lift up to 10 lbs, sit for extended periods, and use standard office equipment and computer applications.

Benefits

Includes paid time off, holidays, overtime pay, bonuses, insurance options, retirement plans, and wellness programs.

Employment Details

• Entry-level, full-time position.
• Health care provider industry, hospitals and health care sector.

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We are committed to equal opportunity employment and welcome applicants from diverse backgrounds.