Medical Billing Customer Service Specialist

RAYUS Radiology; Saint Louis Park (MN); A distancia; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life and disability insurance

Tuition reimbursement

Adoption assistance

Pet insurance

PTO and holiday pay

Descripción de la vacante

RAYUS Radiology is seeking a Customer Service Specialist to join our team as the primary contact for resolving medical billing questions. This is a remote, full-time role working 40 hours per week with shifts from 9:30am to 6:00pm CST, focusing on explaining balances and coordinating with insurers and internal departments to optimize Revenue Cycle Management.

You will assist clinics, doctors, and patients, respond to inquiries by phone, email, or mail, and escalate complex issues to a Senior CS

Formación

• High school diploma or equivalent.
• 2 years' customer service experience.
• Medical billing experience (preferred).
• Associate degree (preferred).
• Bilingual in Spanish or other languages (preferred).

Responsabilidades

• Serve as primary contact for resolving medical billing questions.
• Research EOBs/denials in imaging system and explain balances to patients.
• Respond to texts, email and mail regarding billing accounts in a timely manner; route to appropriate resources.
• Escalate complex inquiries to Senior Customer Service Specialist for support and resolution.
• Communicate effectively with Revenue Cycle Management departments and maintain QA standards.
• Email itemized statements and information requests; obtain letters of protection (LOPs).
• Update billing system with updated patient demographics.
• Call referring doctors, patients, and insurers to obtain updated information.
• Research inaccuracies, missed adjustments, duplicate charges, and denials.

Conocimientos

Customer service

Communication

Educación

High school diploma or equivalent

Associate degree

Descripción del empleo

RAYUS now offers DailyPay! Work today, get paid today!

The pay range for this position is $20- $26.39 based on direct and relevant experience.

RAYUS Radiology is looking for a Customer Service Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As the Customer Service Specialist, you will be responsible for serving as the primary point of contact for resolving medical billing issues related to patient billing. This role bridges the gap between patients, insurance companies, and internal departments to explain balances, verify demographics, and optimize Revenue Cycle Management processes with a focus on patient satisfaction.

This is a full-time remote position working 40 hours per week. Shifts are 9:30am-6:00pm CST.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(85%) Patient Billing Customer Service

1. Assist clinics, referring doctors, attorneys, insurance companies and patients/responsible parties with medical billing questions
2. Research explanation of benefits (EOBs) and/or denials in imaging system to assist patients and explain balances
3. Respond to texts, email and mail regarding billing accounts, problem accounts, general questions and concerns in a timely manner; route to appropriate departmental resources as needed
4. Escalate more complex inquiries to Senior Customer Service Specialist for support and resolution
5. Communicate effectively with various departments within Revenue Cycle Management
6. Meet or exceed team quality assurance standards

(10%) Administrative duties

1. Email itemized statements and attorneys, requesting letters of protection (LOPs) from attorneys ensuring proper authorization is on file
2. Update billing system with updated patient demographic information
3. Make calls to referring doctors, patients, insurance companies, and attorneys to receive updated insurance or demographic information on patient accounts
4. Research Inaccurate and missed adjustments, duplicate charges, reverse collection decisions and insurance denials

(5%) Performs other duties as assigned

SUMMARY OF QUALIFICATIONS:

Required:

• High school diploma or equivalent
• 2 years' customer service experience

Preferred:

• Medical billing experience
• Associate degree
• Bilingual in Spanish or other languages

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including

• medical, dental and vision insurance
• 401k with company match
• life and disability insurance
• tuition reimbursement
• adoption assistance
• pet insurance
• PTO and holiday pay
• many more!

Visit our career page to see them all www.rayusradiology.com/careers.

*DailyPay implementation is contingent upon initial set-up period