Medical Billing Associate

Texas Tech University Health Sciences Center; Lubbock (TX); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Plans + Supplemental Coverage

Paid Time Off

Retirement Plans

Wellness Programs

Certified Mother-Friendly Workplace

Job summary

Texas Tech University Health Sciences Center is seeking a Billing Specialist for a hybrid remote role in the Regional Campus Business Office. You will maintain patient billing accounts, handle registration and insurance follow-up, and post payments while upholding HIPAA and institutional guidelines.

You will communicate with carriers and patients, resolve claim issues, and help ensure timely reimbursement and compliant revenue cycle operations through collaboration with internal teams.

Qualifications

• Two years of medical or general office experience OR completion of related education and one year of experience.
• High school diploma or equivalent required.
• Experience with healthcare accounts receivable, claim follow-up, and reimbursement recovery preferred.

Responsibilities

• Maintain patient billing accounts and related billing tasks.
• Contact insurance carriers, patients, and employers to obtain claim status and update records.
• Process, submit, and rebill claims electronically when possible.
• Review and resolve billing inquiries, denials, and appeals for timely reimbursement.
• Reconcile daily batches and ensure billing accuracy and compliance.
• Communicate billing updates and process changes through SharePoint and management channels.
• Collaborate with internal stakeholders to support revenue cycle operations.

Skills

Medical billing

Accounts receivable

Communication

HIPAA compliance

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Adobe Acrobat

Payer portals

Job description

Position Description

Employees in this position will work a hybrid remote schedule and are responsible for the maintenance of patient billing accounts and performing numerous related functions to accomplish this task; such as, patient registration, insurance follow-up, financial screening of unfunded patients, answering patient billing inquiries, collection of unpaid balances and posting of payments in the Regional Campus Business Office. Maintains confidentiality in accordance with HIPAA standards and complies with all federal, state, and institutional guidelines.

Major/Essential Functions

• Manage assigned ETM workflows by documenting actions, outcomes, and account activity in task notes, general comments, and financial comments while maintaining accurate billing records.
• Contact insurance carriers, patients, and employers via phone, email, fax, correspondence, and payer portals to obtain claim status, verify eligibility, gather billing information, and update patient account records.
• Process, submit, and rebill claims electronically whenever possible, ensuring accurate billing information and compliance with payer requirements.
• Review, research, and resolve billing inquiries, corrected claim requests, payer correspondence, claim denials, appeals, and claim redirects to support timely reimbursement.
• Reconcile daily batches, maintain balanced workflows, verify refund requests, and follow established policies and procedures to ensure billing accuracy and compliance.
• Research and communicate billing issues, payer updates, insurance notifications, and process changes through SharePoint, management channels, and other appropriate communication methods.
• Provide support across all accounts receivable functions, collaborate with internal stakeholders, and participate in departmental meetings to promote effective revenue cycle operations.

Required Qualifications

Education: A minimum of a high school diploma or equivalent.

Experience: Two years of medical or general office experience OR Completion of related education or training and one year of experience.

Preferred Qualifications

• Experience managing healthcare accounts receivable, including claim follow-up, denial resolution, appeals, payment posting review, and reimbursement recovery.
• Experience with CPT, ICD10, HCPCS, modifiers, and coding principles.
• Experience with Microsoft Office Suite and Adobe Acrobat for medical billing activities, including documentation management, data analysis, reporting, and claim-related correspondence.

Required Attachments

Cover Letter, Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.