Medical Billing Account Liaison

Rotech Healthcare; Asheville (NC); On-site; USD 30,000 - 33,000; Full time

Job summary

Rotech Healthcare is seeking a Hospital Liaison to serve as a vital connection between hospital staff and our home healthcare services. You will coordinate discharge planning and ensure timely delivery and setup of respiratory and DME equipment at the point of discharge.

This role emphasizes education for patients and caregivers, collaboration with case management, and travel to patient homes. You’ll work with clinicians to support safe transitions and meet regulatory standards.

Qualifications

• High school diploma or GED preferred.
• Experience with medical equipment or healthcare setting is desirable.
• Familiarity with medical billing and insurance reimbursement.
• Background in medical administration and record management.
• At least three years of related work experience.
• Knowledge of medical terminology and clear English communication.

Responsibilities

• Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
• Ensure timely delivery and setup of respiratory and DME equipment at discharge.
• Educate patients and caregivers on proper equipment use and maintenance.
• Support emergency equipment needs and troubleshoot issues as they arise.
• Travel to patient homes for equipment setup and follow-up using a company vehicle.
• Maintain relationships with hospital personnel and assist with discharge planning.

Skills

Discharge planning

Patient education

Coordination

Communication

English proficiency

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Join a Leader in Home Healthcare

At Rotech Healthcare Inc ., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Hospital Liaison – Respiratory & DME Services

We’re looking for a Hospital Liaison to serve as a vital connection between hospital staff and our home care services. In this role, you’ll work closely with Case Management and Continuing Care teams to ensure a smooth transition for patients requiring Respiratory Therapy and Durable Medical Equipment (DME) at home. You’ll coordinate discharge planning, facilitate timely equipment delivery, and educate patients and caregivers on safe equipment use. At this location, this position pays $22 to $24.50 per hour, depending on related experience, and is eligible for a bonus opportunity.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges
• Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge
• Educate patients and caregivers on proper equipment use and maintenance
• Support emergency equipment needs and troubleshoot issues as they arise
• Participate in quality improvement initiatives to meet company and JCAHO standards
• Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning
• Provide in-service training and CEU programs as needed
• Travel to patient homes for equipment setup and follow-up using a company vehicle
• Receive training on specialized respiratory and DME equipment
• Compliance with healthcare facility credentialing process ( when applicable for the position )

Candidates may qualify through a combination of education, training, and relevant work experience that demonstrates the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position.

Any education requirements mandated by applicable federal, state, or local law, regulation, licensing requirement, or customer contract.

• High school diploma or GED equivalent, preferrred
• Experience working with medical equipment or in a healthcare setting
• Familiarity with medical billing practices and insurance reimbursement
• Background in medical administration and record management
• At least three years of related work experience
• Knowledge of medical terminology
• Communicate clearly and professionally in English, both verbally and in writing
• Interpret and respond to various forms of communication (verbal, written, visual)

Technical & Equipment Proficiency

• Navigate Microsoft Outlook, Word, and Excel
• Operate standard office equipment (fax, copier, printer, phone, computer/tablet)
• Safely load, unload, and secure equipment according to company policy
• Understand and operate home respiratory equipment and supplies
• Troubleshoot and perform basic mechanical repairs on equipment

Physical & Environmental Demands

• Lifting and transporting equipment (up to 65 lbs)
• Close visual work with small print on screens and paperwork
• Regular contact with patients and equipment, with potential exposure to pathogens
• Driving a company vehicle for the majority of the workday