Medical Biller/Claims Processing - Patient Support Representative (Home-Based)

IQVIA Argentina; Louisville (KY); Remote; USD 28,000 - 36,000; Full time

Job summary

IQVIA is seeking a 100% remote Patient Support Medical Billing Representative to handle co-pay cards, vouchers, and claims support. You will review medical claims, verify documentation, and apply program rules to approve or deny payments, under a contract managed by an external agency with potential for full-time conversion.

The role requires a Medical Billing background, strong claims processing skills, and the ability to navigate EOBs and CMS-1500 forms.

Qualifications

• High School Diploma or equivalent required.
• Medical Billing program/degree or certified billing license required.
• Experience in claim processing required.
• Ability to interpret EOBs required.
• Insurance verification experience required.
• Experience with payment postings required.
• Call center or customer service experience required.
• Revenue cycle experience preferred.
• Proficient in Microsoft Office (Excel, Word, Outlook, Teams) preferred.
• Experience with secondary/tertiary billing preferred.
• Familiarity with complex insurance scenarios preferred.
• Experience with multi-layered billing processes preferred.

Responsibilities

• Receive claims from healthcare providers or patients and verify all supporting documentation.
• Interpret EOBs and CMS-1500 forms.
• Evaluate claims against program rules to determine approval or rejection.
• Maintain organization and manage daily workload.
• Provide support to customers via phone, email, fax, or other channels.
• Identify operational challenges and suggest solutions to management.
• Adhere to HIPAA guidelines.
• Prioritize tasks and meet daily productivity quotas.
• Work 40 hours per week under moderate supervision.

Skills

Call center experience

Customer service experience

Education

High School Diploma or equivalent

Medical Billing program/degree or certified billing license

Tools

Microsoft Office (Excel, Word, Outlook, Teams)

Job description

Patient Support Medical Billing Representative

Contract Remote Role – Location (Open to Remote US)

At IQVIA, we are driven by a shared purpose: to improve patients’ lives through innovative healthcare solutions. As a global leader in commercial services, we bring life-changing therapies and support programs to the people who need them most. Our workplace is rooted in belonging, collaboration, and continuous improvement—where every team member is empowered to make an impact.

As a Patient Support Medical Billing Representative, you’ll be part of a team that delivers meaningful assistance to patients through co-pay cards, vouchers, and claims support. We invest in your success with career development opportunities and a culture that values client focus, flawless execution, teamwork, integrity, and results.

We are excited to announce an opening for a 100% remote (work from home) Patient Support Medical Billing Representative to join our team! In this role, you will provide payment assistance solutions such as co-pay cards or vouchers to patients. Your primary responsibility will be to receive medical claims from healthcare providers (HCPs) or patients, review supporting documentation, and vet each claim against program-specific business rules to determine whether it should be paid or rejected. This is a contract position with IQVIA, managed by an external agency, with the potential to convert to a full-time IQVIA employee.

Job Responsibilities

• Receive medical claims from healthcare providers (HCPs) or patients and ensure all required supporting documentation is provided.

• Interpret Explanation of Benefits (EOB) and CMS-1500 forms.

• Evaluate claims against program-specific business rules to determine approval or rejection.

• Maintain exceptional organizational skills to manage daily workload.

• Provide support to customer inquiries via phone, email, fax, or other communication channels.

• Identify operational challenges and recommend solutions to management as needed.

• Adhere to HIPAA guidelines.

• Prioritize tasks effectively throughout the day.

• Meet daily productivity and quota expectations.

• Work 40 hours per week under moderate supervision.

Minimum Education & Experience

• High School Diploma or equivalent Required

• Completion of Medical Billing Program or Medical Billing degree or Certified Medical Billing license Required

• Experience in claim processing Required

• Ability to interpret EOBs Required

• Insurance verification experience Required

• Experience with payment postings Required

• Call center, customer service experience (inbound/outbound calls) Required

• Revenue cycle experience Preferred

• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) Preferred

• Experience with secondary and tertiary billing Preferred

• Familiarity with complex insurance scenarios Preferred

• Experience with multi-layered billing processes Preferred

The pay range for this role is $23.00 per hour.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

#LI-Remote

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.