Medical Authorizations Representative

Reno Orthopedic Center; Reno (NV); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and holiday pay

401(k) plan contributions

EAP, disability and life insurance

Health and fitness program

Coffee shop onsite (main location)

Job summary

Reno Orthopedic Center is seeking a Medical Authorization Specialist to confirm health insurance benefits and obtain approvals for orthopedic procedures at our main location — 555 N. Arlington, Reno. This role supports clinical efficiency and a positive patient journey.

You will collaborate with care teams, communicate with insurance companies, and ensure accurate documentation in the electronic medical record to keep treatment plans moving smoothly.

Qualifications

• High School diploma or GED.
• Six months of experience in a medical office to gain understanding of medical terminology.
• Knowledge of customer service principles and practices.

Responsibilities

• Obtain authorizations from health insurance companies prior to treatment.
• Interact with health insurance companies, hospital departments, and physician offices to obtain authorizations.
• Input information into the patient’s electronic medical records accurately for each authorization.
• Collaborate with the patient care team to ensure quality patient care expectations are met.
• Communicate with patients to confirm insurance information when authorization cannot be obtained.

Skills

Customer service

Data entry

Communication

Education

High School diploma or GED

Tools

EMR software

Job description

Reno Orthopedic Center wants you to join the team as a Medical Authorization Specialist! We are seeking an enthusiastic and dedicated team member to confirm health insurance benefits and obtain necessary approvals for orthopedic procedures, supporting both clinical efficiency and a positive patient journey at ourMain location - 555 N. Arlington.

Who are we?

AtReno Orthopedic Center (ROC), every action is driven by our employee expectations:

• We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
• We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
• Here, you're encouraged to own your success— we support your growth, celebrate your contributions, and empower you to take initiative.
• Continuous learning is part of who we are; we strive forconstant improvementin everything from clinical innovation to personal development.
• We value kindness as a core strength — it's how we treat our patients, our colleagues, and our community.
• Most importantly, we encourage every team member to be an advocate— for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

• Obtain authorizations from patients’ health insurance companies prior to treatment, including for surgeries, procedures, injections, referrals, durable medical equipment, imaging, etc.;
• Interact with health insurance companies, various hospital departments and physician offices to effectively obtain authorizations for the next step in the treatment plan in a patient focused manner;
• Input information in patient’s electronic medical records accurately for each authorization obtained;
• Collaborate with other members of the patient care team to ensure our quality patient care expectations are met;
• Communicate with patient to confirm insurance information when authorization cannot be obtained.

Certifications/Education

• High School diploma or GED;

Knowledge of:

• Customer service principles and practices;

Experience:

• Using computer systems and applications, including entering data and typing;
• Six (6) months of experience working in a medical office environment to gain an understanding of medical terminology.

Preferred Qualifications - How can you set yourself apart from other applicants?

• Good knowledge of medical insurance and medical procedure authorizations.

AtReno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritizework-life balanceby fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why chose ROC? Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Coffee shop onsite (main location)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth atReno Orthopedic Center.