Medical Assistants - Back Office Medical Assistant - Scottsdale, AZ

Panoramic Health; Scottsdale (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a forward-thinking healthcare team as a Back Office Medical Assistant in Scottsdale. This engaging role combines administrative and clinical tasks, where you will be the first point of contact for patients, ensuring their comfort and care. You will handle check-in/check-out processes, manage appointment scheduling, and assist medical providers during examinations. With a focus on patient interaction and clinical support, this position offers a chance to make a real difference in patients' lives while working in a dynamic environment. If you're passionate about healthcare and eager to contribute to a dedicated team, this opportunity is perfect for you.

Qualifications

• Completion of an accredited Medical Assistant program is required.
• Current Medical Assistant Certification by AAMA is highly preferred.
• At least 1 year of relevant medical assistant experience is necessary.

Responsibilities

• Perform check-in/check-out procedures and collect co-pays.
• Room patients, obtain vitals, and record data in athenaClinicals.
• Assist providers with exams and handle patient correspondence.

Skills

Patient Care

Medical Terminology

Communication Skills

Basic Math Skills

Problem Solving

Education

Accredited Medical Assistant Program

Medical Assistant Certification

CPR Certification

Tools

athenaClinicals

Microsoft Office Suite

PMD Soft

Job description

Medical Assistants - Back Office Medical Assistant - Scottsdale, AZ

Scottsdale, AZ, USA Req #1372

Monday, March 3, 2025

Panoramic Health

Come Join our team!!

The Back Office Medical Assistant reports to the office manager. The position encompasses both administrative and clinical aspects of medical assisting. It includes performing check-in/check-out functions, answering phone calls, verifying insurance benefits, scheduling and confirming appointments, collecting copays, deductibles, and co-insurances, rooming patients, interviewing and giving instructions to patients as directed by physician or physician assistant or nurse practitioner, handling incoming and outgoing correspondence with other providers or pharmacies, processing requests for medical records, obtaining vitals and other pertinent patient information, assisting providers with exams and procedures, and performing diagnostic testing.

Responsibilities include:

• Greets patients and performs Check-in/Check-out procedures in an accurate and timely manner. Collects co-pays and outstanding patient balances, prints orders and educational materials for patients, schedules procedures, obtains insurance card and payment guarantor information, and checks insurance eligibility.
• Answers phone calls in a timely manner, schedules appointments, and maintains assigned clinical inboxes in the athenaClinicals electronic medical record system. Demonstrates phone etiquette in accordance with Panoramic Health standards of behavior.
• Rooms patients and completes full patient intake, including vitals, allergies, medication reconciliation, and recording recent flu and pneumonia vaccinations. Assesses patient symptoms, reactions, and physical condition. Records all data in athenaClinicals.
• Ability to effectively determine response priority and level for patient telephone calls and patient portal messages, consult with physician or physician assistant or nurse practitioner and document appropriately.
• Responsible for collecting specimens and following CLIA regulations.
• May assist with facilitating referrals to specialty care, imaging or laboratory studies as ordered by the physician or physician assistant or nurse practitioner. Coordinates with others to make sure patient is appropriately set up for any required lab studies or imaging.
• Calls patients with test results or instructions as provided by the physician or physician assistant or nurse practitioner.
• Prepares for patient office visits and prepares lab work in patient charts. Makes patient reminder calls for lab work two weeks prior to patient appointments.
• Scans and attaches patient medical records and administrative documents in athenaClinicals. Reviews and processes incoming faxes and flow labs that are not electronically sent.
• May participate in preparing payment batches and maintaining accurate office cash transactions.
• Processes medication authorizations and refills. Organizes drug sample closet and discards expired medications appropriately.
• Reschedules patients as appropriate by maintaining the athenaClinicals automated appointment scheduling reminder system. Maintains appointment waitlist and schedules appointments from waitlist when feasible.
• Exercises sound judgment when dealing with challenging and stressful situations.
• May occasionally act as a trainer for other medical support staff or students.
• Perform other duties and responsibilities as required, assigned, or requested.

Qualifications:

• Completion of an accredited Medical Assistant program.
• Current Medical Assistant Certification by the American Association of Medical Assistants (AAMA) or other equivalent certification organization highly preferred.
• Current CPR certification preferred.
• At least 1 year of relevant medical assistant experience in a physician office.
• Broad understanding of clinical operations and physician office practice.
• Nephrology medical office or dialysis experience highly preferred.
• athenaClinicals electronic health record experience.
• Experience with other secure clinical communication and billing applications such as PMD soft.
• Ability to perform basic patient data entry into athenaClinicals electronic health record and use Microsoft Office suite.
• Skill in use of computer, calculator, and copy machine.
• Basic knowledge of correct English usage, spelling, and punctuation.
• Basic knowledge of modern office practices, materials, and procedures.
• Basic knowledge of medical examination, diagnostic and treatment room procedures.
• Basic knowledge of insurance requirements and procedures.
• Knowledge of medical terminology.
• Proficient with general math skills.
• Comply with all HIPAA, OSHA, Compliance, and IT standards and policies.