Medical Assistant, Women's Health

Wentworth-Douglass Hospital; Dover (NH); On-site; USD 56,735,000 - 71,529,000; Full time

Job summary

Wentworth-Douglass Hospital in Dover, NH is seeking a full-time Medical Assistant to support our practice at 770 Central Avenue. The position runs Monday–Friday, 7:30am–4:30pm, with potential cross-coverage across WHP departments as needed.

You will assist with vital signs, patient interviews, documentation, scheduling, phlebotomy (if competent), and EHR data entry, collaborating with physicians and nursing staff to ensure smooth patient flow and quality care.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–2 years of MA experience required or preferred.
• BLS certification preferred; CMA preferred.

Responsibilities

• Take vital signs, weight, height, and interview patients.
• Document information in medical records and schedule appointments.
• Explain procedures and educate patients, order educational materials.
• Perform basic office duties and coordinate with departments.
• Collect blood/tissue samples and prepare for testing (phlebotomy if competent).
• Maintain immunization inventory and check expirations.

Skills

Interpersonal skills

Communication

Time management

Attention to detail

Prioritization

Problem solving

Education

High school diploma or equivalent

Associate's degree in Medical Assisting

Tools

Epic

EHR software

Job description

Site: Wentworth-Douglass HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryWe are seeking a full time, 40-hour Medical Assistant to support our practice located at 770 Central Avenue Dover, NH 03820. This position is Monday-Friday 7:30am-4:30pm.We do our best to keep all employees in their assigned practices and locations; however, you may also be asked to float to other departments in the WHP system when appropriate and needed during times of staffing shortages/other extenuating circumstances for cross-coverage purposes and to ensure adequate coverage and support.The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.Essential Functions-Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.-Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.-Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.-Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.-Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.-Maintains inventory of immunizations and check expiration dates.-Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.-Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.QualificationsEducationHigh School Diploma or Equivalent required or Associate's Degree Medical Assisting preferredLicenses and CredentialsBasic Life Support [BLS Certification] preferredCertified Medical Assistant [National Certification] preferredExperienceDirect MA experience or medical field work 1-2 years requiredKnowledge, Skills and Abilities- Strong interpersonal and communication skills are essential for success in this position.- Ability to prioritize tasks in complex and busy environments.- Accuracy and attention to detail.- Comply with all local, state, and federal privacy and confidentiality rules and regulations.- Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.- Comprehensive knowledge of medical terminology, procedures, and protocols.- Proficiency in electronic health record (EHR) systems and medical office software.- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.- Managing one's own time and the time of others.Additional Job Details (if applicable)Strongly Preferred:Women's Health or OBGYN experienceEpic experienceRemote TypeOnsiteWork Location770 Central AvenueScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$19.80 - $24.94/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.