Medical Assistant, Women's Health

Mass General Brigham; Dover (NH); On-site; USD 28,000 - 34,000; Full time

Job summary

The Medical Assistant role at Wentworth-Douglass Hospital, part of Mass General Brigham, supports patient flow and clinical care in the Women's Health and Wellness clinics. You will room patients, take vital signs, perform point-of-care testing, document information, and assist with procedures while floating to multiple locations as needed.

Requires a High School Diploma (Associate degree preferred) with BLS/ CMA preferred; 1-2 years medical setting experience.

Qualifications

• High School Diploma or Equivalent required.
• Associate’s Degree Medical Assisting preferred.
• Can this role accept experience in lieu of a degree? No.
• Basic Life Support [BLS Certification] - preferred
• Certified Medical Assistant [National Certification] - preferred

Responsibilities

• Assist junior MAs and onboarding trainings.
• Show patients to examination rooms and prepare equipment; take vital signs.
• Explain procedures, medications, and physician instructions; provide educational materials.
• Handle general office duties; answer phones; coordinate with departments.
• Collect blood and specimens; perform phlebotomy if competent.
• Maintain inventory of immunizations and check expiration dates.
• Provide immunizations as applicable with certification or experience.
• Support quality initiatives and patient safety measures.

Skills

Communication

Interpersonal skills

Time management

Attention to detail

Privacy compliance

Vital signs

EHR proficiency

Education

High School Diploma or GED

Associate’s Degree Medical Assisting

No degree substitution

Job description

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Wentworth Health Partners, an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, offers comprehensive, personalized care for all stages of a woman's life in an atmosphere of privacy and trust. The Center for Women’s Health and Wellness offers comprehensive, personalized care for all stages of a woman's life in an atmosphere of privacy and trust. Our team of expert providers and specialists at OB/GYN and Infertility take a thoughtful approach to provide high-quality compassionate care in the areas of Obstetrics, Gynecology, Urogynecology, Infertility and LGBTQ+ care.

This full-time position is primarily based at our 15 Old Rollinsford Road location Wednesday through Friday, working 8:00 AM to 4:30 PM. On Mondays and Tuesdays, the schedule is 8:00 AM to 5:00 PM, with the primary location at 770 Central Avenue; however, the individual will be expected to float to other practice locations as needed to provide coverage.

We do our best to keep all employees in their assigned practices and locations; however, you may also be asked to float to other departments in the WHP system when appropriate and needed during times of staffing shortages/other extenuating circumstances for cross-coverage purposes and to ensure adequate coverage and support.

The Medical Assistant plays a key role in maintaining efficient patient flow and delivering comprehensive clinical support. Responsibilities include rooming patients, obtaining vital signs, performing point-of-care testing, documenting patient information, and assisting with procedures.

This role requires the ability to manage a broad scope of responsibilities, maintain steady patient flow, and adapt to supporting multiple providers, while demonstrating strong clinical judgment, reliability, and a proactive, team-oriented approach.

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care?

Yes

Essential Functions

• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient’s medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

Education

High School Diploma or Equivalent required

Associate’s Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Basic Life Support [BLS Certification] - preferred

Certified Medical Assistant [National Certification] - preferred

Experience

Direct MA experience or medical field work 1-2 years required

Knowledge, Skills And Abilities

• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one’s own time and the time of others.

Additional Job Details (if Applicable)

Remote Type

Onsite

Work Location

15 Old Rollinsford Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$20.48 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.