Medical Assistant Team Leader

Mercy-GoHealth Urgent Care; San Bruno (CA); Presencial; USD 36.000 - 45.000; Jornada completa

Descripción de la vacante

UCSF Health-GoHealth Urgent Care in California seeks a Medical Assistant to support patient flow and clinical operations. The role involves patient check-in, basic clinical tasks, and collaboration with providers to ensure a smooth patient experience.

Must have a Medical Assisting program background and applicable certifications, with BLS required at hire. 2+ years of Medical Assistant experience preferred; California MA certification or equivalent is required or obtained within 15 months.

Formación

• High School Diploma required.
• Graduate of a Medical Assisting Program preferred.

Responsabilidades

• Supervise and support team members and business operations.
• Assist with patient registration, scheduling, and insurance verification.
• Perform preliminary patient care tasks and coordinate with providers.

Conocimientos

Medical terminology

Medical assisting experience

Customer service

Educación

High School Diploma

Graduate of Medical Assisting Program

Descripción del empleo

You're more valuable than ever - And that's just how we'll make you feel.

UCSF Health , one of the nation's leading health care providers, and GoHealth Urgent Care , an on-demand consumer-centric care company, are operating urgent care centers across the San Francisco Bay Area.

At UCSF Health-GoHealth Urgent Care , we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!

Hourly rate: $26.00- $33.00

Bonus eligible up to $600/month

Job Requirements

Education

• High School Diploma required
• Graduate of a Medical Assisting Program preferred

Work Experience

• 2+ Medical Assistant experience
• 5+ years of experience or (medical) military experience in lieu of required certifications listed below
• Knowledge of medical terminology strongly preferred
• Prior Medical work experience in a training capacity

Required Licenses/Certifications

• Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).
• One of the following certifications is required (or must obtain within 15 months of hire): CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)
• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
• NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)

In lieu of an approved MA Certification, we will also accept the following certifications at the time of hire:

• Graduate of an Accredited School of Nursing or LPN or RN
• EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
• CNA - Certified Nursing Assistant

*In the state of California MA's must hold:

1) Graduate of MA school needed + Certified OR, 2) MA must receive additional internal training either by graduating from MA school or receive training under Physician, NP, PA, etc

Essential Functions

• Supervise and support team members and business operations.
• Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.
• Conduct monthly inventory
• Responsible for order approval
• Assist ROM in resolving patient concerns at the center.
• Provide weekly oversight of calibrator calls.
• Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.)
• Responsible for site walk-throughs
• Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
• Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.
• Conduct performance review, assist in the training and assessment of team members assigned to the center.
• Participates in interviewing and provides feedback on new hire selection
• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and elevate critical cases to provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Responsible for maintenance of medical records and scanning charts to patient files.
• Answer phone ca