Medical Assistant Team Lead- Queens

GoHealth Urgent Care; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

GoHealth Urgent Care in Queens is seeking a Team Leader to supervise clinic operations and support medical providers, radiologic technologists, and staff. This role focuses on patient care management, organization, and effective communication to ensure an effortless experience for patients and partners.

The Team Leader will drive daily operations, inventory control, and performance metrics while upholding our five core values: Collaboration, Innovation, Diversity and Inclusion, Integrity and

Qualifications

• Graduate of a Medical Assistant program preferred.
• 2+ years of Medical Assistant experience.
• CPOE must be obtained within 2 weeks of hire if MA Certification is not obtained upon hire.
• High school diploma or equivalent required.
• Knowledge of medical terminology strongly preferred.
• 5+ years of experience or medical military experience in lieu of listed certifications.

Responsibilities

• Supervise and support team members and business operations.
• Ensure day-to-day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.
• Conduct monthly inventory.
• Assist ROM in resolving patient concerns at the center.
• Provide weekly oversight of calibrator calls.
• Drive KPIs and Strategic Initiatives in partnership with ROM.
• Responsible for site walk-throughs.
• Assist center with patient rushes and be available to step in last minute to fill open shifts.
• Assist with MOD duties such as during weekly leadership meetings and events.
• Conduct performance reviews and training for center staff.
• Interviews for new hires and provides feedback on selection.
• Conduct patient registration and insurance verification.

Skills

Time management

Communication

Organizational skills

MS Office

EHR systems

Medical terminology

Education

Medical Assistant program

Medical Assistant experience

CPOE knowledge

High school diploma

Tools

MS Office

Patient management software

EHR systems

Job description

You’re more valuable than ever – And that’s just how we’ll make you feel.

Job Description

Department: Center Operations

Entity: Team members affiliated with Joint Ventures

Location: Northwell- Queens Region

Job Relationships

Responsible to: Regional Operations Manager

Assignments received from: Regional Operations Manager, On-Site Manager

Positions supervised: Rad Techs, Medical Assistants, Patient Care Coordinator

Job Summary

In a collaborative manner, the Team Leader will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.

The Team Lead completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

Locations in Queens:

Rego Park

LeFrak

Job Requirements

Education

• Graduate of a Medical Assistant Program preferred
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
• CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required
• High school diploma or equivalent required

Work Experience

• 2+ years of Medical Assistant experience
• 5+ years of experience or (medical) military experience in lieu of required certifications listed below
• Knowledge of medical terminology strongly preferred

Additional Knowledge, Skills And Abilities Required

• Knowledge of medical office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software
• Keyboard proficiency
• Experience using Electronic Health Records

Core Competencies

Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.

Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.

Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, openmindedness and respect.

Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Additional Knowledge, Skills, And Abilities Preferred

None

Essential Functions

• Supervise and support team members and business operations.
• Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.
• Conduct monthly inventory
• Responsible for order approval
• Assist ROM in resolving patient concerns at the center.
• Provide weekly oversight of calibrator calls.
• Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.)
• Responsible for site walk-throughs
• Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
• Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.
• Conduct performance review, assist in the training and assessment of team members assigned to the center.
• Participates in interviewing and provides feedback on new hire selection
• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and elevate critical cases to provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Responsible for maintenance of medical records and scanning charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Ensure reception is well maintained
• Conduct courtesy call-backs for patient follow-up.
• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Partner with Market PBP (people business partner) to issue DANs/PIPs in accordance to our policies
• Assist Market Specialist with call out management if needed

All other duties as assigned.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.