Medical Assistant, Team Lead - Pediatrics

Hamilton Health Center; Harrisburg (Dauphin County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Harrisburg is seeking a Clinical Support professional to enhance patient care and supervise staff. The role involves providing education, ensuring compliance with healthcare standards, and maintaining high-quality patient care. Candidates should have experience in Adult Medicine and relevant certifications.

Qualifications

• At least two years’ experience in Adult Medicine/Family Practice care.
• Proficiency in basic data entry computer skills.
• Ability to communicate courteously and effectively.

Responsibilities

• Provide patient and staff education and ensure follow-up care.
• Supervise the Medical Assistant Team and oversee special projects.
• Coordinate staff compliance with CPR certification and PPD requirements.

Skills

Healthcare Knowledge

Interpersonal Skills

Team Player

Tech-Savvy

Education

High School diploma or equivalent

Completion of an accredited medical assistant program

CMA, CCMA, or RMA certification

Job description

Company Overview: Hamilton Health Center, established in 1969, is a Federally Qualified Health Center (FQHC) located in Harrisburg, PA. We are committed to providing high-quality, patient-centered healthcare and related social services that promote access, treatment, education, and prevention for Central Pennsylvania's residents, regardless of their health, economic, or insurance status.

Our Vision: Our vision is a healthy community where every member, regardless of their ability to pay or their insurance status, receives comprehensive and compassionate healthcare. We've remained dedicated to this vision for over 50 years.

What You'll Do:

Clinical Support:

• Provide patient and staff education when necessary.
• Ensure appropriate follow-up care for abnormal lab results as directed by medical providers.
• Supervise the Medical Assistant Team on the floor.
• Oversee special projects in Adult Medicine like STD, PHQ9, and Family Planning.
• Document all patient interactions in medical records.
• Enforce compliance within the EHS related to accurate documentation, education, orders, and HIPAA.

Adult Medicine Unit Operational Support:

• Guide support staff in maintaining clinical skills and provide additional education/training.
• Produce required monthly reports and order medical supplies/medications as instructed.
• Submit necessary reports by scheduled due dates.
• Participate in Adult Medicine and Nursing meetings, conduct departmental audits, and attend program trainings/meetings.
• Ensure continuity of care, follow-up, appointments, and referrals are completed.
• Coordinate staff compliance with CPR certification and PPD requirements.

Coordination and Supervision:

• Efficiently assign team functions for patient care during clinic sessions.
• Enforce Hamilton Health Center personnel policies and address disciplinary concerns.
• Oversee new employee training, orientation checklist completion, and required skills.
• Monitor work quality to maintain optimal patient care standards.
• Collaborate with QI coordinator to implement departmental processes.
• Assist in performance appraisals for staff and manage time and attendance according to policy.
• Ensure staff compliance with HIPAA, OSHA, and Joint Commission standards.
• Demonstrate understanding of PCMH and HHC services/resources available to patients.
• Perform miscellaneous duties as assigned by the RN Manager.

Requirements:

• Healthcare Knowledge : At least two (2) years’ experience in Adult Medicine/Family Practice care
• Tech-Savvy: Proficiency in basic data entry computer skills.
• Strong Interpersonal Skills: Ability to communicate courteously and effectively with individuals from diverse backgrounds.
• Team Player: An industrious and cooperative nature to foster harmonious working relationships with clinic management, physicians, clinicians, and the public.
• Education: High School diploma or equivalent and completion of an accredited medical assistant program, required. CMA, CCMA, or RMA certification is required or must be obtained within 6 months of hire.

Preferred Qualifications:

• Active CPR/First Aid certification able to obtain certification within 6 months of job placement.
• Knowledge of The Joint Commissionregulations
• Bi-lingual in Spanish, Nepali, French

EOE