Medical Assistant Team Lead - Patient Care & Operations

GoHealth Urgent Care; Levittown (NY); On-site; USD 29,000 - 41,000; Full time

Job summary

GoHealth Urgent Care in Nassau County, NY seeks a Team Leader to support Medical Providers, Radiologic Technologists, and patients, coordinating patient care management, organization, and communication. The role emphasizes collaboration, high-quality delivery, and an effortless patient experience consistent with our care standards.

The Team Leader will supervise staff including Rad Techs and Medical Assistants, manage daily operations, and drive key performance indicators with regional

Qualifications

• Graduate of a Medical Assistant Program preferred.
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred.
• CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required.
• High school diploma or equivalent required.

Responsibilities

• Supervise and support team members and business operations.
• Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.
• Conduct monthly inventory.
• Responsible for order approval.
• Assist ROM in resolving patient concerns at the center.
• Provide weekly oversight of calibrator calls.
• Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.).
• Responsible for site walk-throughs.
• Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.

Skills

Leadership

Operations management

Communication

Time management

Medical terminology

Team supervision

Customer service

Education

Medical Assistant Program

High school diploma or equivalent

Tools

MS Office

Electronic Health Records (EHR)

Patient management software

Job description

GoHealth Urgent Care in Nassau County, NY seeks a Team Leader to support Medical Providers, Radiologic Technologists, and patients, coordinating patient care management, organization, and communication. The role emphasizes collaboration, high-quality delivery, and an effortless patient experience consistent with our care standards.

The Team Leader will supervise staff including Rad Techs and Medical Assistants, manage daily operations, and drive key performance indicators with regional