Medical Assistant Team Lead

Indiana University Health; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Indiana University Health in Indianapolis is seeking candidates for a full-time, on-site role focused on supporting high-quality patient care and operational excellence. The position emphasizes teamwork, effective communication, and adherence to established protocols while using scheduling and EMR tools to coordinate services.

The ideal candidate will have a high school diploma (associate or bachelor’s preferred for some roles) and a willingness to engage in ongoing training and professional

Qualifications

• Demonstrated ability to collaborate in healthcare or service settings.
• Excellent verbal and written communication with patients and colleagues.
• Ability to follow protocols and maintain accurate documentation.
• Comfort with scheduling, documentation, and communication tech.
• Commitment to patient-centered service, confidentiality, and ethics.
• HS diploma required; associate/bachelor’s degree preferred depending on role.

Responsibilities

• Collaborate with clinical and non-clinical staff to support patient workflows.
• Assist in documenting and maintaining accurate records and logs.
• Follow established protocols and safety standards in daily tasks.
• Communicate effectively with patients, families, and team members.
• Help coordinate services and use available tools to support care delivery.
• Participate in ongoing training and quality improvement initiatives.

Skills

Teamwork

Clear communication

Protocol adherence

Documentation

Technology literacy

Confidentiality

Flexible learning

Education

High school diploma

Associate degree

Bachelor’s degree (preferred)

Tools

Scheduling software

EMR systems

Job description

Company Description

Indiana University Health is Indiana's largest and most comprehensive health system, offering a wide range of clinical services across the state. Through a unique partnership with the Indiana University School of Medicine, team members benefit from access to cutting-edge research, innovative treatments, and leading medical education. IU Health prioritizes both personal and professional growth by providing diverse opportunities for advanced clinical training, leadership development, promotion, and cross-training. Team members join a mission-driven organization focused on advancing healthcare for all and delivering high-quality, patient-centered care. Working at IU Health means being part of a collaborative environment that values learning, inclusivity, and continuous improvement.

Role Description

This full-time, on-site role is based in Indianapolis, IN, and involves contributing to high-quality patient care and operational excellence within the assigned department. Day-to-day responsibilities may include collaborating with clinical and non-clinical team members, supporting patient workflows, documenting and maintaining accurate records, and following established protocols and safety standards. The individual in this role will communicate effectively with patients, families, and colleagues, help coordinate services, and use available tools and technology to support efficient and compassionate care. The position requires adherence to IU Health’s core values, participation in ongoing training and development, and active engagement in quality improvement initiatives. Flexibility, accountability, and a commitment to respectful, inclusive teamwork are essential.

Qualifications

• Demonstrated ability to work collaboratively in a healthcare or service-oriented environment, with strong teamwork and interpersonal skills.
• Effective communication skills, including clear spoken and written communication with patients, families, and colleagues.
• Ability to follow clinical or operational protocols, maintain accurate documentation, and manage time and priorities in a fast-paced setting.
• Comfort with relevant technology and software systems used for scheduling, documentation, and communication.
• Commitment to patient-centered service, professionalism, and maintaining confidentiality and ethical standards.
• High school diploma or equivalent required; associate or bachelor's degree in a related field is preferred, depending on specific job requirements.
• Previous experience in healthcare, customer service, or a related environment is beneficial.
• Willingness to participate in ongoing training, certifications, and professional development as provided by IU Health.