Medical Assistant Supervisor

Credenza Health; Seattle (WA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

medical/vision

dental

flexible spending accounts

life

disability

retirement

family life support

employee assistance program

onsite health clinic

tuition reimbursement

paid vacation (12-22 days per year)

paid sick leave (12-25 days per year)

paid holidays (13 days per year)

paid parental leave (up to 4 weeks)

Job summary

Fred Hutchinson Cancer Center in Seattle is seeking an experienced Medical Assistant Supervisor to coordinate and oversee Medical Assistants and Nursing Assistants. You will support day-to-day clinic operations to ensure safe, quality patient care in the General Oncology Unit.

Responsibilities include staff hiring, training, performance management, scheduling, and collaboration with providers and nursing staff. Strong EMR experience and leadership skills are essential.

Qualifications

• Education enabling MA certification in Washington state.
• Licensed/certified Medical Assistant in WA and knowledge of state practice standards.
• Current Surgical Technologist Registration in WA, if applicable by location.
• Basic Life Support certification (AHA) with renewal every two years.
• At least 2 years as Medical Assistant, preferably in ambulatory oncology clinic.
• 1 year in a lead or similar role with progressive responsibility.
• Experience with process improvement initiatives.
• Ability to respond to emergencies per clinic protocol.
• Proficiency with email and word processing; EMR experience.
• Strong communication, multitasking, prioritization, and problem-solving.

Responsibilities

• Hires, orients, supervises, trains and assesses competency of staff.
• Evaluates performance and handles promotions, pay changes and disciplinary actions.
• Manages scheduling, time-off requests and timecards for team.
• Maintains communication with providers and nursing staff on patient flow and staffing.
• Represents staff interests in clinic planning, budgeting and projects.
• Intervenes in crises and conducts de-escalation and service recovery.
• Conducts internal quality assurance audits and analyzes results.
• Sets performance expectations and holds staff accountable.
• May cover routine care or support other MA Supervisors as needed.

Skills

Leadership experience

Communication

Staff scheduling

Team collaboration

Customer service

Education

Medical Assistant Certification (Washington)

Current Surgical Technologist Registration (WA)

BLS (AHA) Health Provider Card

Minimum 2 years MA experience

1 year in lead/leadership

Tools

Electronic Medical Records

Job description

Medical Assistant Supervisor Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality. At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Medical Assistant Supervisor, in collaboration with the Medical Assistant Manager and/or Clinical Manager, is responsible for the coordination and direct supervision of assigned Medical Assistant and Nursing Assistants. Incumbents support day-to-day clinic operations to ensure safe, quality patient care. This is a full-time (1.0 FTE) position, working Monday-Friday between the hours of 9:00am to 5:30pm at the South Lake Union location in the General Oncology Unit.

Responsibilities

• Hires, orients, supervises, trains, and conducts competency assessments for assigned staff.
• Responsible for evaluating performance and recommending promotion, pay changes, as well as imposing disciplinary actions or termination.
• Manages scheduling, time-off requests, and timecards for team.
• Develops and maintains communications with providers and Nursing staff regarding room assignments, patient flow, preparation for clinic, staffing, and procedures.
• Acts as a role model for all Medical/Nursing Assistants and represents their interest in clinic planning, budgeting, and projects.
• Effectively intervenes with a patient in crisis, problem solves and conducts de-escalation and service recovery.
• Designs, conducts, analyzes, and takes appropriate action on internal quality assurance audits.
• Holds Medical/Nursing Assistants accountable for their work and sets performance expectations and standards.
• May fill in to provide routine care or provide coverage for other Medical Assistant Supervisors as needed.

QualificationsRequired:

• Education that enables obtainment of Medical Assistant Certification in the State of Washington
• Currently a Certified Medical Assistant in the State of Washington and must be familiar with the State's conduct and standards of practice
• Current Surgical Technologist Registration in the State of Washington within 30 days of hire as applicable, depending on location
• Current BLS AHA Health Provider Card (or equivalent course, such as by the American Red Cross) and renewal required every two years
• Minimum of 2 years as a Medical Assistant preferably in an ambulatory oncology clinic or the equivalent.
• 1 year in lead or similar role of progressive responsibility
• Participate in process improvement initiatives
• Ability to appropriately respond to emergencies or disasters per clinic protocol
• Proficient in email and word processing systems
• Experience with Electronic Medical Records
• Ability to work in a fast paced, complex healthcare environment
• Ability to multi-task, prioritize and problem solve
• Strong interpersonal and customer service skills
• Ability to communicate (verbally and in writing) in a clear and concise manner
• Ability to solve complex problems
• Demonstrates initiative as evidenced by advancing technical skills, sharing knowledge with others and taking on more responsibility
• Demonstrated career progression for betterment of self and/or the clinic
• Ability to provide constructive and effective feedback on performance to staff
• Demonstrates the ability to conduct discussions of a sensitive nature with staff
• Preferred: Prior supervisory or leadership experience

The hourly pay range for this position is from $37.77 to $56.64 and pay offered will be based on experience and qualifications.

Benefits

• medical/vision
• dental
• flexible spending accounts
• life
• disability
• retirement
• family life support
• employee assistance program
• onsite health clinic
• tuition reimbursement
• paid vacation (12-22 days per year)
• paid sick leave (12-25 days per year)
• paid holidays (13 days per year)
• paid parental leave (up to 4 weeks)

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans.