Medical Assistant/Registration Representative

Banner University Medical Group; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Scrubs allowance $80

Job summary

Banner University Medical Group in Mesa, AZ is seeking a Medical Assistant to support neurosurgery clinic operations. You will room patients, take vitals, assist with procedures, and update electronic medical records, delivering friendly, efficient care.

The role requires completion of a medical assistant program; uncertified MAs can enroll and have 12 months to become certified. Strong customer service and communication skills are essential, with exposure to front desk tasks and

Qualifications

• Completion of Banner approved Medical Assistant program.
• Uncertified Medical Assistants may be considered and have 12 months to become nationally certified.
• Customer service experience preferably in a medical office.

Responsibilities

• Performs rooming, takes vitals, assists with procedures and updates EMR accurately.
• Handles front desk tasks such as answering phones, scheduling, referrals and check-in/check-out.
• Maintains medical records and supports clinical staff in the outpatient clinic.
• Ensures patient confidentiality and delivers excellent customer service.
• Assists with insurance verification and billing support as needed.

Skills

Vitals

Procedures support

Customer service

EMR updates

Documentation

Education

Medical Assistant program completion

Tools

Electronic Medical Records (EMR)

Job description

Primary City/State: Mesa, Arizona Department Name: Neurosurgery-BDMC Work Shift: Day Job Category: Clinical Care $80 ALLOWANCE FOR SCRUBS INCLUDED!!

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you! Banner - University Medicine Neurosurgery Clinic strives to provide the best neurosurgical treatment with the latest technology and evidence-based care while focusing on compassionate, tailored plans that are unique for each patient. We also specialize in minimally-invasive techniques and complex cases. Throughout the entire process, patients can feel confident that they have a team of devoted Banner Brain & Spine experts in multiple subspecialties working toward meeting their needs.

As a Medical Assistant on this team, you will be an integral part of the patient's Banner experience looking to provide each person with the best customer service and patient care. When assisting patients directly, you will be rooming patients, taking vitals, assisting with procedures, and updating patient electronic medical records accurately and timely. When not providing direct patient care, you may also provide additional support to our office/administrative staff throughout the clinic. This could include answering phones, checking in patients, scheduling appointments, following up with referrals, ordering supplies, stocking rooms, etc. Uncertified Medical Assistants will be considered and will have 12 months to become nationally certified once employment begins. Uncertified Medical Assistants will have access to Medical Assistant certification study material and Banner will pay for the cost of certification. A passing score would result in a pay increase due to an MA’s newly certified status. Banner is also committed to your future and invested in furthering your education. Medical Assistants have the opportunity to move up the Medical Assistant career ladder or sign up for tuition assistance to further advance their career. From PTR, to RN, there are endless opportunities at Banner Health.

The schedule is Monday-Friday from 8:00AM-4:30PM, this is a Medical Assistant position with exposure to Insurance and Authorizations. This role will have dual capabilities for patient front desk interaction including but not limited to patient check in, check out and updating demographic data. This candidate would require Customer service experience preferably medical office experience. Candidate should have documentation and communication skills. Minimum requirements include completion of a medical assistant program. This position will have exposure to multiple job functions in the outpatient clinic setting allowing for growth opportunities and expanding one's skillset.

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

POSITION SUMMARY

This position is responsible for performing secretarial, reception, medical assisting and initial patient needs assessment functions. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, financial counseling, billing, scheduling patients, paperwork completion, explanation of procedures, making of appointments, and conducts registration. Explains and obtains signatures on forms such as registration, medical history, Conditions of Admission, Financial Agreement, Advance Directive, and Hospital Grievance policy. Receives referrals from physicians, obtains authorizations and calls insurance plans for verifications. At time of service is able to receipt cash and record accurately as well as enter charges and perform charge reconciliation. Also assists clinicians in providing medical care and in office testing as well as implementing and evaluating direct patient care. Utilizes special knowledge, judgment and skills necessary to provide appropriate patient care.

CORE FUNCTIONS

1. Performs registration processes, verifies insurance coverage and obtains authorization notification. Accurately documents information and performs data-entry to ensure maximum reimbursement. Obtains necessary signatures specific to patients' insurance plan. Calculates patient liability according to verification of insurance benefits. Collects deposits and co-payments. Provides financial counseling for patients and their families by explaining financial policies and providing available resources for alternative payment arrangements. Assists patients and their families with completing financial documents when appropriate.
2. Serves as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns. Enters charges for services delivered and does daily charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork faxed to PBO. Adheres to all billing procedures including preparation of Medicare billing at the end of the month within specific timelines.
3. Responsible for scheduling of patients, families, procedures, and physician appointments. Assists in scheduling routine appointments within the medical practice(s) and external practices as necessary. Assists in obtaining pre-certification, referrals, authorizations, prescriptions refills and other medical testing as necessary. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care.
4. Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.
5. Provides support to include, answering the phones, returning phone messages, pick-up/prioritizing/distributing mail, completing purchase requests, ordering supplies/forms, coordinating/scheduling meetings, maintaining and re-stocking exam rooms and lobby. Monitors inventory including medication/injectables and immunizations, i.e., expired medications, recalls and patient tracking. Responsible for the medical records for the assigned area. Ensures medical records are pulled and ready daily. Initiates obtaining needed records from hospitals, practices, and other ancillary departments. Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.
6. Prepares patient for exam and treatment by taking and recording vitals signs, symptoms, medication list, symptoms and other necessary measurements and recording chief complaint. Reports condition of patient which may be indicative of changes of the patient’s condition to the clinician. Assists providers with exams and minor office procedures and acts as a chaperone if needed.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Must be a graduate of a Banner approved Medical Assisting training that also meets state defined regulations with experiential training in medical front office and insurance billing procedures.
• Active Medical Assistant Certification is required.
• BLS certification required upon hire.
• Active Medical Assistant certification.
• Registered Medical Assistant (RMA) from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) from National Health Career Association (NHA) or National Certified Medical Assistant (NCMA) from National Certified Competency Testing (NCCT)
• EEO Statement: EEO/Disabled/Veterans

EEO/Disabled/Veterans Our organization supports a drug-free work environment.

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Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions.

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.