Medical Assistant/Receptionist FT

Englewood Health; Englewood Cliffs (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Englewood Health, a leading healthcare system in northern New Jersey, seeks a dedicated MA/PCT to support patient care and registration workflows. You will interview patients, gather demographics, assist with examinations, and help manage the flow from waiting area to exam rooms.

Responsibilities include preparing rooms, taking vitals, phlebotomy/EKG as ordered, verifying insurance, and maintaining accurate records.

Qualifications

• High school diploma or equivalent or 5 years MA/PCT experience.
• Completion of an accredited MA/PCT program preferred.
• CPR preferred; CMA/RMA/PCT certification required for injections and medication documentation.
• Strong understanding of medical practice, exam/treatment procedures, and safety precautions.
• Proficient in maintaining medical records, data entry, and confidentiality.

Responsibilities

• Prepare exam rooms, take patient histories and vitals, assist with minor procedures, perform phlebotomy/EKG as ordered, and distribute screening/history forms.
• Greet and assist patients/visitors in person and by phone, manage inquiries, relay messages, maintain courteous communication, and uphold confidentiality and service standards.
• Verify insurance eligibility, remind patients of appointments, register and check in patients, prepare visit documents, manage late arrivals, and maintain an orderly waiting room.
• Maintain accurate patient files, demographics, insurance details, financial records, and scan required documents into imaging systems.
• Retrieve voicemails/faxes, provide general policy information, collect payments or refer to credit representatives, attend meetings, participate in QA and professional development, and perform additional duties to support patient care.

Skills

Communication skills

Problem-solving

Decision-making

Teamwork

Prioritization

Education

High school diploma or equivalent

MA/PCT program preferred

Job description

Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve.

Job Summary: Under general supervision, and according to well defined policies and procedures, the MA/MR assists in the delivery of primary health and patient care management, interviews patients and/or patients’ representatives to obtain necessary personal, demographic, and financial information and identification. Performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, computer data entry and other record keeping tasks related to the patients’ registration within the registration areas. This position assists with flow of patients from the waiting area to exam rooms and perform preparatory work on patients to ensure efficient use of the physician’s time. Experience with medical terminology and practice management systems preferred.

Department: Englewood Cliffs Physicians Location: Englewood Cliffs, NJ Status: Full Time Hours: Monday to Friday. 8-hour shifts. Variable schedule between 7:00 am to 7:00 pm (office hours).

• Prepare exam rooms, take patient histories and vitals, assist with minor procedures, perform phlebotomy/EKG as ordered, and distribute necessary screening/history forms.

Greet and assist patients/visitors in person and by phone, manage inquiries, relay messages, maintain courteous communication, and uphold confidentiality and service excellence standards.

Verify insurance eligibility, remind patients of appointments, register and check in patients, prepare visit documents, manage late arrivals, and maintain an orderly waiting room.

Maintain accurate patient files, demographics, insurance details, financial records, and scan required documents/forms into the appropriate imaging systems.

Retrieve voicemails/faxes, provide general policy information, collect payments or refer to credit representatives, attend meetings, participate in quality assurance and professional development, and perform additional duties to support patient care.

Requirements:

High school diploma or equivalent, or 5 years of MA/PCT experience; completion of an accredited MA/PCT program preferred.

CPR preferred; CMA/RMA/PCT certification required for administering injections and handling medication documentation.

Strong understanding of medical practice, exam/treatment procedures, equipment use, safety precautions, vital signs, and assisting with treatments.

Proficient in maintaining medical records, documenting test results, using computer systems, and applying healthcare administration principles.

Strong communication, problem-solving, decision-making, prioritization, and teamwork skills; able to analyze information, resolve issues, and work effectively with patients, staff, and the public.

Englewood Health job postings provide a minimum rate to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc. The minimum rate does not include bonuses/incentives, differential pay or other forms of compensation. In addition to the minimum rate, eligible employees may receive comprehensive benefits, including health insurance, retirement plans, paid time off, and other wellness resources.