Medical Assistant Program Director

Universal Technical Institute, Inc.; Glendale (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Universal Technical Institute, Inc. seeks a Program Director Medical Assistant to oversee program development, curriculum implementation, accreditation compliance, and student success. Lead faculty, align schedules, and collaborate with leadership to strengthen offerings and outcomes.

The role emphasizes curriculum design, hands-on training integration, and mentoring staff while ensuring regulatory standards are met and graduations proceed smoothly.

Qualifications

• Minimum of a bachelor’s degree in Education or related field plus 3 years of practical clinical experience (required).
• OR minimum of three (3) years of healthcare facility experience including at least 160 hours in ambulatory settings performing or observing admin and clinical procedures as performed by Medical Assistants (required).
• Minimum of one (1) year of supervisory experience (required).
• Minimum of one (1) year of prior teaching experience (required).
• Current knowledge of the specific subject being taught (required).
• Minimum of one (1) year of experience with EHR/EMR and practice management systems (preferred).
• Proficiency in dosage calculations (preferred).
• Proficiency in curriculum development and instructional design (implied by responsibilities).

Responsibilities

• Develop, implement, and evaluate program policies, procedures, and goals to support student success
• Supervise and mentor faculty, promoting professional development and instructional excellence
• Coordinate class schedules, faculty assignments, and program activities to align with institutional needs
• Maintain compliance with accreditation, certification, and regulatory requirements
• Collaborate with institutional leadership to enhance program offerings and ensure continuous improvement
• Design, update, and enhance curriculum to meet industry standards and accreditation guidelines
• Integrate hands-on training and real-world applications into coursework
• Assess student learning outcomes and adjust instructional strategies as needed
• Advise and support students to promote retention, engagement, and career readiness
• Develop strategies to improve student performance, including tutoring and mentorship initiatives
• Address student concerns and provide guidance on academic and professional development
• Occasionally teach classes as needed
• Assist with and attend graduation as requested
• Cultivate partnerships with healthcare providers to facilitate externships and employment opportunities
• Engage with advisory boards, professional organizations, and industry leaders
• Represent the institution at networking events, conferences, and accreditation meetings
• Establish/maintain a high performance team of staff
• Recognizes and rewards employee contributions and achievements
• Other duties as assigned

Skills

Leadership

Supervisory experience

Teaching experience

Curriculum development

Student advising

Communication

Education

Bachelor's degree in Education or related field

Tools

EHR/EMR systems

Job description

Overview

The Program Director Medical Assistant is responsible for overseeing the development, implementation, and evaluation of the program. This role involves leading faculty, managing curriculum, maintaining accreditation standards, and fostering student success. This role will demonstrate leadership, collaboration, and expertise in medical assisting education.

Responsibilities

• Develop, implement, and evaluate program policies, procedures, and goals to support student success
  • Supervise and mentor faculty, promoting professional development and instructional excellence
  • Coordinate class schedules, faculty assignments, and program activities to align with institutional needs
  • Maintain compliance with accreditation, certification, and regulatory requirements
  • Collaborate with institutional leadership to enhance program offerings and ensure continuous improvement
• Design, update, and enhance curriculum to meet industry standards and accreditation guidelines
  • Integrate hands-on training and real-world applications into coursework
  • Assess student learning outcomes and adjust instructional strategies as needed
  • Partner with faculty to implement innovative teaching methodologies and technology in the classroom
  • Advise and support students to promote retention, engagement, and career readiness
  • Develop strategies to improve student performance, including tutoring and mentorship initiatives
  • Address student concerns and provide guidance on academic and professional development
  • Assist with and attend graduation as requested
  • Teach classes as and when necessary and as permitted by any programmatic accreditor
• Cultivate partnerships with healthcare providers to facilitate externships and employment opportunities
  • Engage with advisory boards, professional organizations, and industry leaders to align the program with workforce demands
  • Represent the institution at networking events, conferences, and accreditation meetings

• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
• Recognizes and rewards employee contributions and achievements
• Other duties as assigned

Qualifications

• Bachelor's degree in Education or related field and three (3) years of practical clinical experience (required)
  • OR Only: Minimum of three (3) years of experience in a healthcare facility including a minimum of 160 hours in an ambulatory healthcare setting performing or observing administrative and clinical procedures as performed by Medical Assistants (required)
• Minimum of one (1) year of supervisory experience (required)
• Minimum of one (1) year of prior teaching experience (required)
• Current knowledge of specific subject being taught (required)
• Minimum of one (1) year of experience in phlebotomy, immunizations, venipuncture, injections, pharmacology, EKG, wound care, GYN procedures and vital signs (preferred)
• Minimum of one (1) year of experience with EHR/EMR (Electronic Health Records/Electronic Medical Records) and practice management systems (preferred)
• Proficiency in dosage calculations (preferred)

• Proficiency in curriculum development and instructional design
• Independently manage complex tasks and projects
• Coach and mentor junior team members
• Analyze problems, evaluate alternatives, and implement effective solutions
• Present ideas in a compelling and structured format to diverse audiences
• Demonstrate refined listening skills and emotional intelligence
• Facilitate training sessions and cross-functional meetings
• Drive consistent results in a fast-paced environment
• Leverage enterprise-level tools and systems to streamline processes
• Create new and better ways for the organization to succeed
• Develop people to achieve their goals and support organizational success
• Navigate complex policies, processes, and organizational dynamics with ease
• Operate effectively in uncertainty and ambiguity
• Work independently, escalating complex or high-impact issues
• Drive innovation to improve organizational success
• Develop others to achieve individual and organizational goals
• Navigate complex organizational dynamics with confidence
• Perform effectively amid uncertainty and ambiguity
• Effectively direct and evaluate student learning and lab performance

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as On Campus or On site; Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures.
• No travel required