Medical Assistant PRN

Healthcare Outcomes Performance Co. (HOPCo); Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Healthcare Outcomes Performance Co. (HOPCo) is seeking a Medical Assistant to support patient care in orthopedic-related clinics across multiple locations. You will assist with rooming patients, collecting vital signs, EMR data entry, and preparing charts for visits.

The role requires MA certification (RMA/CMA/CCMA/NCMA) and completion of an accredited MA training program. Candidates with strong computer, communication, and organizational skills thrive in this environment.

Qualifications

• High school diploma or GED required.
• Graduation from an accredited Medical Assistant training program.
• Active CMA/RMA/CCMA/NCMA certification required or grandfathered as per state rules.
• Pass MA competency exam within six months of employment.
• BLS certification preferred.

Responsibilities

• Facilitate communication between patient and provider during care.
• Prepare patients for visits including vitals, rooming, and EMR data entry.
• Assist with prescriptions and patient forms (e.g., work release, FMLA).
• Maintain exam room standards and restock supplies; manage biohazard/sharps containers.

Skills

Computer skills

Interpersonal skills

Problem solving

Time management

Adaptability

Education

High school diploma or GED

MA training program

Tools

EMR software

Scheduling software

Job description

Responsibilities

• Facilitate communication between patient and provider during patient care, including collecting and sharing pertinent information and acting on provider directives.
• Prepare patients for visits: rooming, vitals, intake paperwork, radiology images, dressings, procedure set‑up, injection prep, and accurate EMR data entry.
• Complete tasks related to company initiatives (PROs, Quality Payment Programs, etc.).
• Maintain exam room standards: restock, clean rooms and tables at the end of each clinic day; monitor and replace biohazard and sharps containers as needed.
• Assist providers with prescription preparation and patient forms (work release, FMLA, etc.).
• Retrieve and respond to voicemails within 24 business hours; document actions in EMR.
• Prepare patient electronic charts for clinic visits before the date of service.
• Verify outstanding test results in EMR, confirm patient suitability (body part, insurance) and note imaging, DME, casting required before provider visit.
• Scan clinical documents into EMR.
• Print clinic schedules on the morning of the date of service.
• Ensure patients receive education as indicated by the provider.
• Manage EMR desktops for assigned providers in a timely manner.
• Act as PTO Buddy per clinic plan.
• Create and promote a positive patient experience.
• Maintain a HIPAA‑compliant environment.
• Maintain a clean workspace.

Education

• High school diploma or GED.
• Graduation from an accredited Medical Assistant training program as defined by state regulations.

Experience

• 1–2 years of experience in orthopedics, spine surgery, or pain management is preferred.
• In lieu of experience, must have: graduated from a formal training program during the last 12–18 months and hold a CMA certificate; or be grandfathered as defined by state regulation.

Requirements

• Pass the MA competency exam within the first six months of employment.
• Hold an active Medical Assistant certification (RMA, CMA, CCMA, NCMA, etc.) with proof of current membership per respective professional organization or state regulations.
• Experience with office medical procedures, treatments, insurance and managed care operations, EMR, and scheduling software.
• Certification or additional training that meets meaningful use requirements.
• BLS certification preferred.

Knowledge

• Knowledge of the health care field and general patient care in a clinic.
• Knowledge of back‑office skills.
• Understanding of patient confidentiality, state laws, HIPAA regulations, and medical record procedures.

Skills

• Strong computer skills and ability to work with medical software.
• Exceptional interpersonal and communication skills; professionalism when interacting with providers, coworkers, patients, family members, and the public.
• Problem‑solving ability.
• Time‑management skills.
• Ability to adapt to change.

Abilities

• Manage multiple changing priorities in an organized fashion.
• Project a pleasant and professional image as a HOPCO employee, both at work and on social media.
• Plan, prioritize, and complete delegated work assignments.
• Demonstrate compassion when dealing with patients and family members.

Environmental Working Conditions

• Normal office environment.
• Frequent travel to different clinic locations within the community; some travel within the state.

Physical/Mental Demands

• Standard clinic environment.
• Some bending and stretching required.
• Manual dexterity using a calculator and computer keyboard.

Organizational Requirements

• HOPCo Mission, Vision, and Values must be acknowledged and adhered to.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.