Medical Assistant - Primary Care Plus - Westwego

Optum; Westwego (LA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

Job summary

UnitedHealthcare in the United States is seeking a Medical Assistant to provide direct patient care within a primary care team, supporting physicians, nurse practitioners, and care managers, while upholding HIPAA and OSHA standards.

The role includes pre-exam assessments, patient education, self-management support, coordinating care, maintaining clean exam rooms, triaging calls, and documenting encounters in the EMR to ensure smooth clinic flow and quality patient outcomes.

Qualifications

• Current CPR/AED certification or ability to obtain within 30 days.
• 1+ years of clinic experience or related medical setting.
• Computer experience
• Knowledge of OSHA/HIPAA compliance

Responsibilities

• Provide patient care including assessments prior to exam.
• Assist physicians and nurse practitioners with procedures and orders.
• Coordinate communication among care team members.
• Maintain clean, stocked exam rooms and dispose/clean instruments.
• Triage phone calls and document encounters in EMR.
• Escort patients to exam rooms and support self-management education.
• Participate in team huddles and ensure EMR readiness for visits.

Skills

Communication skills

Time management

Multitasking

EMR skills

Professionalism

Tools

EMR software

Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better.

As an active participant of the primary care patient centered medical home team, the Medical Assistant engages in a collaborative process with members of a multidisciplinary team which may include a Physician, Nurse Practitioner, RN Care Manager, Social Worker, MA Lead, and Clinic Manager. The team assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet a patient's health needs through communication and utilization of available resources to promote quality, cost effective outcomes.

The Medical Assistant provides quality nursing care to patients and assists the Physician and Nurse Practitioners in the clinical setting.

The Medical Assistant collaborates with the primary care provider and other members of the care team and supports the patient by providing routine care, patient education, and self-management support.

This position functions in a direct patient care role and is compliant with Regulatory and Quality Improvement activities (HIPAA, OSHA, Disease Management, etc.).

Primary Responsibilities:

• As part of a multi-disciplinary care coordination team:
• Addresses the total patient, inclusive of medical, psychosocial, behavioral, cultural, and spiritual needs
• Involves the individual patient and caregiver, as appropriate, in decision making
• Facilitates communication and coordination among members of the care team
• Provides patient care to include patient assessment prior to physician's/nurse practitioner's examination, serves as patient advocate/liaison by answering questions related to care and treatment, as appropriate, provides patient education and self-management support, implements physician orders (injections, prescription refills, diagnostic tests, referrals, etc.) and assists providers with procedures.
• Escorts patient to exam room
• Participates in team "huddles" and ensures electronic medical record (EMR) is prepared for the clinic visit
• Triages phone calls to the appropriate department and enters the call into the EMR as a Telephone Encounter. After the call has been addressed, communicates with the patient and documents in the Telephone Encounter
• Maintains cleanliness of the patient care areas (exam rooms)
• Ensures exam rooms are stocked at all times
• Cleans and disinfects instruments according to policy
• Performs clinic tasks as directed by Clinic Manager
• Assists Clinic Manager with the ordering and receiving of medical supplies and medications
• Works closely with the Clinic Manager and Quality Manager to create and implement new clinic processes
• Reviews all required education courses (live and online) and applies to daily clinic practice
• Maintains competency of clinical skills

Core Competencies:

• Excellent communication skills
• Time management
• Ability to multi-task/prioritize
• Computer/EMR Skills
• Professionalism
• Ability to work well with a diverse group of people
• Critical thinking/sound judgment
• Flexibility
• Willingness to take directives
• Compassionate
• Strong work ethic
• Dependability

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current CPR/AED certification or ability to obtain within 30 days
• 1+ years of clinic experience or related experience in a medical setting
• Computer experience
• Knowledge of OSHA/HIPAA compliance

Preferred Qualifications:

• Current Medical Assistance certification
• EMR training

Physical Demands/Working Conditions:

• Ability to stand for long periods
• Extensive walking
• Must be able to lift up to 20 pounds
• Ability to bend and sit

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.