Medical Assistant - Primary Care

Baystate Noble Hospital; West Springfield (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay & Benefits

Tuition assistance

Job summary

Baystate Health is seeking Medical Assistants to join Primary Care/Family Medicine teams across Western Massachusetts. You will collaborate with a multidisciplinary care team to ensure smooth patient transitions, accurate medical records, and support providers during examinations, testing and procedures.

Responsibilities include patient intake, rooming, EKGs, phlebotomy, immunizations, and coordination of discharge instructions. Competitive benefits and ongoing training are available.

Qualifications

• High school diploma or GED required.
• CPR-BLS from American Heart Association required.
• Career ladder with MA levels determined by the organization.
• MAI/MAII/MAIII/MAIV credentials or demonstrated competencies per hiring manager.
• Credentialing through ARMA/AMT/CCMA or other recognized bodies.

Responsibilities

• Patient intake and history; room patients, record vitals, review histories, and document medications.
• Clinical support; prepare treatment rooms, chaperone, assist during examinations and procedures.
• Process orders, refills, prior authorizations and document data in the EHR.
• Perform procedures such as phlebotomy and immunizations per policy.
• Discharge coordination; review instructions, provide education, schedule follow-ups.

Skills

CPR-BLS

Vital signs

Patient intake

Medical terminology

Education

High School diploma or GED

MA credentialing preferred

MAI/MAII/MAIII/MAIV competencies

Tools

EHR/EMR

Job description

Sign On Bonus Eligible for Certified/Registered Medical Assistants

Make an Impact with Baystate Health

Baystate Health is seeking Medical Assistants (MA) to join our Primary Care/Family Medicine teams throughout Western Massachusetts . Our practice offices are part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts.

The Medical Assistant role offers the opportunity to work in collaboration with the multi-disciplinary care team to ensure smooth patient transitions, maintain accurate medical records and support providers during examinations, testing and procedures.

Medical Assistant Responsibilities Include:

• Patient Intake & History: Room patients for intake, gather vital signs, review histories, document medications, and complete required site‑specific screening forms in the Electronic Health Record.
• Clinical & Provider Support: Prepare treatment rooms, chaperone patients, and assist providers during examinations, testing, and in-office procedures.
• Orders & Documentation: Implement provider orders and standing protocols, process prescription refills, obtain prior authorizations, and accurately document all data within established timeframes.
• Procedures: Perform independent procedures as approved by the provider, including EKGs, vision/hearing screenings, and point‑of‑care testing. Perform phlebotomy and administer immunizations in strict accordance with organization policy.
• Patient Discharge & Coordination: Review discharge instructions with patients, provide educational resources, process referrals, and schedule follow‑up appointments.

Qualifications & Skills:

• High School diploma or GED required
• CPR‑Basic Life Support of Healthcare Provider required from the American Heart Association required
• This position is part of a career ladder, and the appropriate level will be determined by the organization.
• MAI - Graduate of an accredited MA program preferred OR demonstrated competencies of MA I (evaluated by hiring manager) with minimum 1 year experience in a medical office.
• MAII - Graduate of an accredited MA program OR demonstrated competencies of MA II (evaluated by hiring manager for level hiring for) with minimum 3 years' current relevant medical assistant experience in a medical practice setting.
• MAIII - Graduate of an accredited MA program with a minimum of 5 years' current relevant medical assistant experience in a medical practice setting preferred OR demonstrated competencies of MA III (evaluated by hiring manager) with a minimum of 5 years' current relevant medical assistant experience in a medical practice setting OR minimum of two years as an MA II at a Baystate Health with demonstrated competencies of MA III.
• MAIV - (Internal career ladder) Minimum of two years as an MA III at Baystate Health with demonstrated competencies for promotion to MA IV. Graduate of an accredited MA program and registered/certified by a third‑party credential body.
• Credentialing must be awarded by a third‑party credentialing body which can be obtained through: 1. Registered through Medical Assistant (ARMA) - (Minimum Requirement); 2. Registered through American Medical Technologist (AMT) association; or 3. Certified Clinical Medical Assistant (CCMA) through the National Healthcare Association (NHA); or American Association of Medical Assistants (AAMA); or 4. Nationally Certified Medical Assistant (NCMA) through National Center for Competency Testing (NCCT).

Practice Specific :

• -Assist in visits and procedures for patients seeking abortion services or services for pregnancy loss, such as collecting supplies, printing consents, organizing instruments and medications, and/or assisting during the insertion of cervical dilators for surgical abortion procedures.
• -Assist provider with pelvic and breast exams for all patients.
• -Assist with cervical cytology screening and filling out appropriate forms
• -Assist with in-office surgical procedures such as miscarriage management, biopsies, colposcopy, and LEEP procedures of the cervix.
• -Assists with transgender and non‑binary patients seeking gender‑affirming therapy and/or surgery

Schedule/Location Details

• Westside Adult Medicine - West Springfield; 8-4:30/8:30-5
• Wilbraham Adult Medicine - Wilbraham; 8:30-5
• Baystate Primary Care - Enfield; 9-5:30
• Adult Medicine - South Hadley; 8-4:30
• Longmeadow Primary Care - Longmeadow; 8-4:30/8:30-5
• Family Medicine - Northampton; 8:30-5

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community‑focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and profes