Medical Assistant - Convenient Care

Baystate Noble Hospital; Northampton (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay and benefits

Tuition and professional development

Job summary

Baystate Health is seeking a Medical Assistant for the Convenient Care team in Northampton, MA. You will collaborate with a multidisciplinary care group to ensure smooth patient transitions, maintain accurate records, and support providers during exams and procedures.

The role includes patient intake, clinical support, and documentation within the EHR, with opportunities for career ladder advancement from MA I to MA IV based on performance and credentialing.

Qualifications

• High School diploma or GED required.
• CPR-BLS from American Heart Association required.
• MAI/MAII/MAIII/MAIV ladder based on experience and Baystate Health policy.
• Credentialing through ARMA, AMT, CCMA, AAMA, or NCMA preferred/required by role.

Responsibilities

• Record vitals and patient history; prepare intake forms in EHR.
• Support providers during examinations, testing, and procedures.
• Process orders, refills, and prior authorizations; document data promptly.
• Perform phlebotomy and administer vaccines as allowed.
• Review discharge instructions and coordinate follow-up care.

Skills

Patient intake

Clinical support

Documentation

Chaperone/assistance during exams

Phlebotomy/Immunizations (MA scope)

Education

High School diploma or GED

MA program/competencies ladder (MA I-IV)

Tools

Electronic Health Record (EHR) systems

Job description

Medical Assistant - Convenient Care

Medical Assistant in Northampton, MA | Baystate Health Careers

Department: Convenient Care

Location: 325 King St, Northampton, Massachusetts

Job Type: Full Time

Shift: T/W/Fri 8:30a-7:30p; every other weekend 7:30a-4p

Make an Impact with Baystate Health

Baystate Health is seeking a Medical Assistant (MA) to join our Convenient Care team in Northampton, Massachusetts . Our practice offices are part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts.

The Medical Assistant role offers the opportunity to work in collaboration with the multi-disciplinary care team to ensure smooth patient transitions, maintain accurate medical records and support providers during examinations, testing and procedures.

Medical Assistant Responsibilities Include:

• Patient Intake & History: Room patients for intake, gather vital signs, review histories, document medications, and complete required site-specific screening forms in the Electronic Health Record.
• Clinical & Provider Support: Prepare treatment rooms, chaperone patients, and assist providers during examinations, testing, and in-office procedures.
• Orders & Documentation: Implement provider orders and standing protocols, process prescription refills, obtain prior authorizations, and accurately document all data within established timeframes.
• Procedures: Perform independent procedures as approved by the provider, including EKGs, vision/hearing screenings, and point-of-care testing. Perform phlebotomy and administer immunizations in strict accordance with organization policy.
• Patient Discharge & Coordination: Review discharge instructions with patients, provide educational resources, process referrals, and schedule follow-up appointments.

Qualifications & Skills:

• High School diploma or GED required
• CPR-Basic Life Support of Healthcare Provider required from the American Heart Association required
• This position is part of a career ladder, and the appropriate level will be determined by the organization.
• MAI - Graduate of an accredited MA program preferred OR demonstrated competencies of MA I (evaluated by hiring manager) with minimum 1 year experience in a medical office.
• MAII - Graduate of an accredited MA program OR demonstrated competencies of MA II (evaluated by hiring manager for level hiring for) with minimum 3 years' current relevant medical assistant experience in a medical practice setting.
• MAIII - Graduate of an accredited MA program with a minimum of 5 years' current relevant medical assistant experience in a medical practice setting preferred OR demonstrated competencies of MA III (evaluated by hiring manager) with a minimum of 5 years' current relevant medical assistant experience in a medical practice setting OR minimum of two years as an MA II at a Baystate Health with demonstrated competencies of MA III.
• MAIV - (Internal career ladder) Minimum of two years as an MA III at Baystate Health with demonstrated competencies for promotion to MA IV. Graduate of an accredited MA program and registered/certified by a third-party credential body.

Credentialing must be awarded by a third-party credentialing body which can be obtained through: 1. Registered through Medical Assistant (ARMA) - (Minimum Requirement); 2. Registered through American Medical Technologist (AMT) association; or 3. Certified Clinical Medical Assistant (CCMA) through the National Healthcare Association (NHA); or American Association of Medical Assistants (AAMA); or 4. Nationally Certified Medical Assistant (NCMA) through National Center for Competency Testing (NCCT).

Practice Specific :

• -Assist in visits and procedures for patients seeking abortion services or services for pregnancy loss, such as collecting supplies, printing consents, organizing instruments and medications, and/or assisting during the insertion of cervical dilators for surgical abortion procedures.
• -Assist provider with pelvic and breast exams for all patients.
• -Assist with cervical cytology screening and filling out appropriate forms
• -Assist with in-office surgical procedures such as miscarriage management, biopsies, colposcopy, and LEEP procedures of the cervix.
• -Assists with transgender and non-binary patients seeking gender-affirming therapy and/or surgery

Schedule Details

Job Type: Full-Time, 40 hours per week

Shift: Tues/Wed/Fri, 8:30a-7p

Every other weekend 7:30a-4p

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional deve