Medical Assistant/Phlebotomist

One Medical; Littleton (CO); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid sabbatical every five years

Free One Medical memberships for you/f

Employee Assistance Program

Medical, Dental & Vision plans

Pre-Tax commuter benefits

PTO cash outs

Job summary

One Medical is seeking a Medical Assistant (Health Navigator) in Littleton, CO to support a Senior Health patient panel with preventive, chronic, and acute care needs. You will engage patients and families with empathy, coordinate referrals, and partner with an integrated primary care team to improve health outcomes.

The role emphasizes human-centered care, strong communication, and a collaborative healthcare environment. Full-time schedule Mon-Fri, 40 hours/week, on-site in Littleton.

Qualifications

• 1 year of experience in a high touch customer service or patient facing role in a healthcare setting.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams.
• Proven ability to adapt to change and take initiative under pressure.
• Proficiency with computer technology (typing, internet, multiple software systems).

Responsibilities

• Whilerooming patients, taking vitals, and performing point-of-care testing.
• Schedule appointments with specialists and coordinate referrals.
• Monitor health of a patient panel and ensure preventive care updates.
• Support daily front desk operations and answer calls and emails.
• Provide patient education on chronic disease management using motivational interviewing techniques.
• Offer anticipatory guidance to families with children and build trust with patients and families.
• Collaborate with care teams to ensure high-quality, empathetic patient experience.

Skills

Customer service

Communication

Team collaboration

Empathy

Problem solving

Tools

EHR/EMR systems

Job description

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn t your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

As a Medical Assistant, internally known as a Health Navigator, at one of our offices presently focused on our Senior Health member population (age 65+), you are an integral part of a primary care team that focuses on supporting a panel of patients with meeting their preventive, chronic, and acute care needs. The Health Navigator's primary responsibilities center around establishing trusting, supportive, and collaborative relationships with patients and their families. This role is comparable to a Medical Assistant role, with an emphasis on human centered and empathetic care.

You are an advocate for patients, with a mastery of human connection and a strong drive for service. You have a passion for removing barriers to care, resulting in a truly exceptional in-office patient experience. You bring strong communication skills and enjoy collaborating with an integrated primary care team to facilitate overall better healthcare outcomes for our patients.

What you'll likely work on:

• Capture relevant information about the patient's health and healthcare experience whilerooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments
• Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient's internal and external care team
• Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures
• Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space
• Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques
• Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you'll need:

• At least 1 year of experience in a high touch customer service or patient facing role in a healthcare setting required
• Strong written and verbal communication skills
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
• A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously

Competitive salary: the base pay for this position is $23.00 per hour based on a full time schedule

One Medical is committed to fair and equitable compensation practices

This is a full time role (40 hrs/week Monday - Friday from 8am-5pm) based in Littleton, CO at one of our offices presently focused on our Senior Health member population (age 65+).

One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

In addition to the comprehensive benefits package outlined above, practicing clinicians also receive

• Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
• UpToDate Subscription - An evidence-based clinical research tool
• Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
• Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
• Discounted rate to attend One Medical's Annual REAL primary care conference

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Your work schedule could be subject to change based on business direction at any time.