Medical Assistant - Pediatric Gastroenterology

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC seeks a compassionate Medical Assistant to support the Pediatric Gastroenterology team in a specialty ambulatory setting. You will work under a provider, partnering with physicians, nurses and staff to deliver high-quality clinical care and a positive patient experience.

The role emphasizes caring for children and adolescents, building rapport with families, coordinating referrals and follow-ups, and maintaining safe, organized exam rooms in a fast-paced

Qualifications

• Experience in pediatric/ambulatory specialty care preferred.
• Experience coordinating care across multiple providers and services.
• Ability to travel to other locations as needed.
• Strong attention to detail and commitment to safe patient care.
• Team player with ongoing learning mindset.

Responsibilities

• Room patients, document vital signs and medical histories in the EMR.
• Assist providers with examinations, procedures, and treatments.
• Coordinate referrals, authorizations, follow-ups, and patient education.
• Communicate care plans and next steps to patients and families.
• Prepare exam rooms, maintain supplies, and keep a safe environment.
• Collaborate with physicians, nurses, and support staff for seamless care.
• Respond to questions with professionalism and empathy.
• Follow protocols and infection prevention standards.

Skills

Pediatric patient communication

Empathy

Collaboration with care team

Organizational skills

Travel flexibility

Education

High School Diploma or Equivalent

Completion of an approved Medical Assistant Program

Job description

Overview

The Medical Assistant supports WakeMed’s Pediatric Gastroenterology team by providing compassionate, family-centered care to pediatric patients in a specialty ambulatory setting. Working under the direction and delegation of a provider, this role partners closely with physicians, nurses, and other healthcare professionals to deliver high-quality clinical care and an exceptional patient experience. The ideal candidate brings experience caring for children and adolescents, excels at building trusting relationships with patients and families, and thrives in a complex specialty environment focused on improving health outcomes for pediatric endocrine conditions.

What You'll Do

• Room patients, obtain and document vital signs, medical histories, medications, and other clinical information accurately in the electronic medical record.
• Assist providers with examinations, procedures, and treatments within the scope of practice.
• Coordinate patient care activities, including referrals, authorizations, follow-up appointments, and patient education.
• Support patients and families by clearly communicating care plans, treatment instructions, and next steps.
• Prepare exam rooms, maintain supplies, and ensure a safe, organized, and welcoming environment.
• Collaborate closely with physicians, advanced practice providers, nurses, and support staff to promote seamless patient care.
• Respond to patient and family questions with professionalism, empathy, and a service-oriented mindset.
• Follow clinical protocols, infection prevention standards, and organizational policies to ensure quality outcomes.

What We're Looking For

• Experience working as a Medical Assistant in a specialty care, pediatric, or ambulatory care setting preferred.
• Flexibility in traveling to other locations to meet the needs of our patients.
• Demonstrated ability to build rapport and effectively communicate with pediatric patients and their families.
• Experience supporting patients with complex medical needs and coordinating care across multiple providers and services preferred.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced clinical environment.
• Exceptional attention to detail and commitment to delivering safe, accurate patient care.
• A collaborative team player who values partnership, professionalism, and continuous learning.
• Ability to provide compassionate support while fostering a positive experience for patients, families, and colleagues.
• Commitment to delivering care that reflects WakeMed’s values and patient-centered culture.

The WakeWay to Excellence

• We put patients and families at the center of everything we do.
• We foster a culture of teamwork, respect, and collaboration to achieve the best outcomes.
• We embrace accountability, quality, and continuous improvement in our work.
• We support professional growth and encourage lifelong learning and development.
• We are committed to delivering compassionate care while advancing the health and well‑being of the communities we serve.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well‑being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

1 Year Clinical - Medical Assistant Required - Or

Required - Completion of an approved Medical Assistant Program:

• AAMA
• AMT
• ARMA
• NCCT