Medical Assistant / Patient Services Coordinator - Front & Back Office

Urology Associates of Cape Cod; Yarmouth (MA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health insurance (BCBS)

401(k) with employer matching

Paid time off

Paid sick time

On-site training

Job summary

Urology Associates of Cape Cod in Yarmouth Port, MA is seeking a versatile team member for a blended Front Desk and Medical Assistant role. You will handle patient check-in/check-out, scheduling, insurance tasks, and assist physicians with clinic duties, including rooming patients and supporting procedures.

The ideal candidate has experience in a medical office or patient-facing role, can work both administrative and clinical tasks, and follows HIPAA guidelines.

Qualifications

• Experience in a medical office or patient-facing role preferred.
• Comfortable with administrative and hands-on clinical work; cross-training possible.
• Excellent communication, discretion with confidential information, HIPAA adherence.
• Organized, dependable, and able to prioritize in a fast-paced environment.
• Experience with eClinicalWorks (eCW) or another EMR and insurance verification is a plus.

Responsibilities

• Front desk & patient services: greet patients, check-in/out, verify demographics and insurance, collect copayments.
• Schedule and confirm appointments and procedures; manage daily provider schedules and recall lists.
• Obtain referrals and prior authorizations; answer and route calls; relay messages to clinical staff.
• Maintain patient information in the EMR and ensure forms and consents are completed.
• Clinical duties: room patients, record vitals/history, and assist with procedures.
• Process prescriptions and communicate with pharmacies; stock exam rooms and monitor supplies.

Skills

Front desk

Medical Assistant

Scheduling

HIPAA compliance

Phone etiquette

eCW/EMR

Insurance verification

Tools

eClinicalWorks (eCW)

EMR systems

Job description

Location: Yarmouth Port, MA · Full-Time, In Person · Hours: Mon–Thu 8:30 a.m.–4:30 p.m., Fri 9:00 a.m.–4:30 p.m. · Pay: $20.00–$27.00 per hour (based on experience)

Urology Associates of Cape Cod is seeking a versatile team member who is equally comfortable at the front desk and in the clinic. This blended role rotates between patient check-in and check-out, back-office scheduling and insurance work, and hands-on Medical Assistant duties supporting our physicians and Advanced Practice Providers. It is ideal for someone who likes variety, learns quickly, and wants to understand how a specialty practice runs from end to end. On-site training is provided; certification is not required.

WHY UACC

• Physician-owned and independent – the largest urology practice on Cape Cod, caring for the Cape & Islands for over 40 years.
• A year-round, predictable schedule: Monday–Thursday 8:30 a.m.–4:30 p.m. and Friday 9:00 a.m.–4:30 p.m. No nights or weekends.
• A small, supportive team where you work directly with the physicians and Advanced Practice Providers, with on-site training provided.

FRONT DESK & PATIENT SERVICES

• Greet patients, complete check-in and check-out, verify demographics and insurance, and collect copayments.
• Schedule and confirm appointments, procedures, and follow-up visits; manage recall lists and the daily schedule for your assigned providers.
• Obtain referrals and prior authorizations, answer and route phone calls, and relay messages to clinical staff.
• Maintain accurate patient information in eClinicalWorks (eCW) and ensure required forms and consents are completed.

CLINICAL / MEDICAL ASSISTANT DUTIES

• Room patients, record vital signs and medical history, and prepare them for the provider.
• Assist with office procedures such as cystoscopy, catheter changes, bladder instillations, vasectomy, prostate biopsy, and injections.
• Collect, label, and process urine, blood, and tissue specimens; perform point-of-care testing.
• Process prescription refills with provider authorization and communicate with pharmacies.
• Clean and stock exam rooms, reprocess instruments, and monitor clinical and office supply inventory.

QUALIFICATIONS

• Experience in a medical office, as a Medical Assistant, or in a patient-facing customer service role preferred.
• Comfortable with both administrative systems and hands-on clinical work; willing to be cross-trained.
• Excellent communication skills, discretion with confidential information, and strict adherence to HIPAA.
• Organized, dependable, and able to prioritize in a fast-paced environment.
• Experience with eClinicalWorks (eCW) or another electronic medical record, insurance verification, and medical terminology is a plus.

BENEFITS

• Health insurance (Blue Cross Blue Shield), dental insurance, and vision insurance
• 401(k) with employer matching
• Paid time off and paid sick time
• On-site training and a collegial, physician-led team

ABOUT UROLOGY ASSOCIATES OF CAPE COD

Urology Associates of Cape Cod is the largest urology practice on Cape Cod, providing comprehensive urologic care to the Cape & Islands for over 40 years from offices in Yarmouth Port and North Falmouth. We pride ourselves on compassionate patient care and a professional, supportive work environment. Learn more at urologycapecod.com.

Urology Associates of Cape Cod is an Equal Opportunity Employer.